[Hiring] Customer Success Specialist @Skedda

Role Description

• Centers around a PhD-level understanding of our product
• Being curious about customers’ unique space scheduling scenarios
• Collecting and reporting feedback to assist with product development decisions
• Collaborating with the broader team on support strategy, product strategy, and customer relationship management

Day to day responsibilities

• Answering questions via email/chat/video/phone from prospective and existing customers about our product
• Helping customers find solutions to their unique scheduling scenarios
• Providing customers with product demos via video link
• Updating internal product collateral (knowledge base, etc.)

Qualifications

• You’re a strong verbal and written communicator
• You’re a systems thinker who can help bring clarity to complex ideas
• You keep customer needs top of mind during your design and decision-making process
• You can balance a pragmatic problem-solving approach with a strong attention to detail
• You welcome feedback to improve your skills and work
• You take initiative and work with a healthy sense of urgency

Requirements

• This is an early-career opportunity for someone excited to grow in customer support at a fast-paced SaaS company.
• Demonstrate outstanding written and verbal communication in English
• Have a friendly, engaging, and professional manner
• Strong interest in technology/SaaS products
• Have experience in customer/client interaction
• Motivated to help customers get the most out of our product
• Highly organized, with attention to detail
• Bonus: Spanish language skills

Benefits

• Competitive salary, benefits package, and paid time off
• Flexible schedule
• Creative and collaborative work environment
• Direct exposure to the leadership team across departments
• Be empowered to leave a significant mark on the product and the customers