[Hiring] Customer Success Senior Manager @Onapsis

Role Description

The Customer Success Senior Manager (m/f/d) at Onapsis is a "Coach/Player". You are the architect of regional growth, responsible for mentoring a high-performing team of CSMs and Renewal Reps while personally piloting the strategy for our most prestigious, global accounts.

In this role, you don't just manage a book of business; you build a force multiplier. You will translate complex cybersecurity and SAP-landscape challenges into scalable customer journeys, ensuring our clients don't just "use" our software, but weave it into the fabric of their enterprise security posture.

If you thrive on pressure-testing deal strategies, fostering "Extreme Ownership" in your team, and serving as the bridge between technical product evolution and executive value realization, this is your next challenge.

Key Responsibilities

• The "Coach": Regional Leadership & Force Multiplication (70%)
  • People Management & Mentorship: Lead a team of CSMs and Renewal Reps. Own the full talent lifecycle: hiring, onboarding, weekly 1:1s, and career pathing.
  • The "Deal Strategist": Lead weekly account reviews. Pressure-test renewal strategies, identify expansion "white space," and coach your team on navigating complex SAP/Cybersecurity stakeholders.
  • Operational Excellence: Partner with the VP of Customer Success to refine the regional customer journey. Document scalable best practices and ensure the team utilizes "Extreme Ownership" to manage their books of business.
  • Cross-Functional Advocacy: Act as the primary regional "Voice of the Customer" for Product and Sales, ensuring field insights are synthesized into actionable product requirements.
• The "Player": Strategic "North Star" Portfolio (30%)
  • Elite Account Management: Personally own 4–6 of Onapsis’ most complex, high-value flagship / T1 accounts.
  • Model the "Gold Standard": Use your personal portfolio to pilot new playbooks, EBR formats, and expansion strategies.
  • Commercial Ownership: Manage the end-to-end lifecycle for your select accounts, ensuring ARR is protected and grown through proactive risk mitigation and value realization.

Qualifications

• 6+ Years in Customer Success/Account Management: Proven track record in the Enterprise space, specifically navigating the complexities of Cybersecurity, ERP, or high-stakes Infrastructure software.
• 2+ Years of People Leadership: Direct experience managing a team of 5+ individual contributors with a documented history of hiring, developing talent, and managing underperformance with radical candor.
• Complex Stakeholder Navigation: Expertise in managing "Board-level" relationships within Global 2000 organizations, specifically engaging with C-Suite personas (CISO, CIO, CTO).
• The "Commercial Edge": A history of owning $5M+ in aggregate ARR, with a consistent record of meeting or exceeding targets.

Benefits

• A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues who are the space's top problem solvers and innovators.
• Financial security through competitive compensation and incentives.

Location

This is a remote position for candidates based in Germany, Spain, France, the United Kingdom, or the Netherlands.

Company Description

Onapsis is a proven market leader that protects your business's most critical applications. Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks.

Headquartered in Boston, Onapsis has regional offices in Heidelberg, Germany; Buenos Aires, Argentina; Texas, USA; and Bucharest, Romania. The company proudly serves more than 300 leading brands and organizations, including many of the Global 2000.