[Hiring] Customer Success & Retention Specialist @Ueni Ltd

Role Description

We’re looking for a Customer Success & Retention Specialist who genuinely enjoys understanding people and building strong customer relationships. This role goes beyond reactive support — we want someone proactive, empathetic, and capable of turning challenging customer conversations into opportunities to build long-term trust and retention. This is a customer-centric, multichannel role focused on proactive engagement and retention across phone, chat, and email.

Please note that only candidates based in Latin America will be considered for this position.

Working Hours:

• Monday to Friday with one working weekend a month.
• 9am - 6pm Pacific or Central time.

Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.

Qualifications

• Minimum 2 years of experience in Customer Success, Support, Account Management, or other customer-facing roles where relationship-building was key.
• Fluent or near-fluent English (Minimum C1 level) with excellent written and verbal communication skills.
• Experience working in tech or digital environments.
• Excellent communication skills across phone, chat, and email.
• Strong emotional intelligence and problem-solving skills.
• Proactive mindset with strong ownership and attention to detail.
• Ability to manage multiple customer conversations simultaneously.
• Experience using CRM and customer communication platforms, such as Intercom, is valued.

Requirements

• Build strong relationships with customers through personalized communication.
• Identify churn risks and proactively support retention.
• Understand customer needs and provide tailored solutions.
• Turn challenging customer situations into positive experiences.
• Collaborate with internal teams to improve customer experience.

Benefits

• Promotions and remuneration progression for top performers.
• Performance bonuses.