[Hiring] Customer Success - Renewals @Sleek

Role Description

We are looking for a Customer Success - Renewals person who is excited about the below Mission and Outcome.

• Mission: The main mission is to help Sleek achieve its revenue target by renewing all services in our existing clientele.
• Outcomes:
  • Achieve renewal rate targets on a monthly basis, along with CSAT targets.
  • Conduct detailed investigations into the customer’s end-to-end interactions with Sleek, working cross-functionally with relevant departments to drive resolution.
  • Ensure a high level of customer satisfaction that supports trust, retention, and a seamless renewal.
  • Achieve cash collection targets on a monthly basis through renewal, upsell, and upgrades.
  • Have a good understanding of own pipeline, track it in a data-driven manner, prioritise ticket resolution to drive monthly targets.
  • Collaborate with cross-functional teams (accounting, corpsec, product, data) to improve renewal processes and share best practices with the team.

Qualifications

• Minimum of 8 years experience in Sales, Account Management, or Customer Success, in a role carrying sales targets and customer-facing abilities.
• Located in Singapore or the Philippines.

Requirements

• Experience working with SMEs, startups, and fast-paced setups in the Singapore market.
• Exposure to different cultures as Sleek clients are from all over the world.
• Ability to resolve issues by collaborating internally and externally.
• Familiar with Tableau, Zendesk, and HubSpot.
• Experience handling complex customers and troubleshooting/escalations.
• Proactive in taking up new projects to completion.

Benefits

• Humility and kindness: A culture of not taking ourselves too seriously and being able to laugh.
• Flexibility: Work from home options and the ability to work fully remote from anywhere in the world for 1 month each year.
• Financial benefits: Competitive market salaries, generous paid time off, and eligibility for employee share ownership plan.
• Personal growth: Responsibility and autonomy, with a range of internal and external training programmes.