Customer Success Quote Analyst @Genesys
Customer Service
Salary usd 29.09 - 51...
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 4d ago

[Hiring] Customer Success Quote Analyst @Genesys

4d ago - Genesys is hiring a remote Customer Success Quote Analyst. 💸 Salary: usd 29.09 - 51.2 per hour 📍Location: USA

Role Description

  • Own end-to-end renewal quote execution to ensure accuracy, compliance, and on-time delivery aligned to revenue targets.
  • Drive alignment between Customer Success, Renewal Management, and Licensing teams to deliver high-quality, actionable renewal proposals.
  • Ensure renewal quotes accurately reflect customer entitlements, contract history, and pricing structures to protect revenue integrity.
  • Navigate and optimize internal approval workflows to accelerate quote turnaround and reduce friction in the renewal cycle.
  • Maintain pricing discipline by enforcing policy adherence, validating configurations, and leveraging historical deal insights.
  • Analyze and validate product usage, license quantities, and contract data to support informed renewal decisions.
  • Enable scalable renewal operations by identifying process inefficiencies and contributing to continuous improvement initiatives.
  • Support high-priority and time-sensitive quoting needs to minimize revenue risk and ensure customer continuity.
  • Mentor and guide junior analysts to elevate team performance, consistency, and platform expertise.
  • Contribute to cross-functional projects and reporting initiatives that improve operational visibility and decision making.

Qualifications

  • Bachelor’s degree from an accredited college or university.
  • 2+ years of experience in customer success, sales operations, revenue operations, or SaaS-related roles.
  • Strong understanding of recurring revenue models, subscription lifecycle management, and sales processes.
  • Experience with quoting, contract management, or deal desk operations in a B2B environment.
  • Proficiency in Salesforce or similar CRM platforms.
  • Demonstrated ability to manage multiple priorities with high attention to detail and accuracy.
  • Strong communication skills with the ability to collaborate across technical and business stakeholders.
  • Proven ability to meet performance goals and operate effectively in a fast-moving, team-oriented environment.

Requirements

  • Experience with SaaS licensing models, subscription billing, or cloud-based product offerings.
  • Familiarity with tools such as Gainsight, NetSuite, or WalkMe.
  • Experience working in renewal management, deal desk, or revenue operations functions.
  • Demonstrated ability to analyze data and translate insights into operational improvements.

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$29.09 - $51.20

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage.
  • Flexible work schedules and work from home opportunities.
  • Development and career growth opportunities.
  • Open Time Off in addition to 10 paid holidays.
  • 401(k) matching program.
  • Adoption Assistance.
  • Fertility treatments.
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Success Quote Analyst @Genesys
Customer Service
Salary usd 29.09 - 51...
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 4d ago
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Interview Scheduled
Interview Completed
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
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