[Hiring] Customer Success Quote Analyst @Genesys

Role Description

• Own end-to-end renewal quote execution to ensure accuracy, compliance, and on-time delivery aligned to revenue targets.
• Drive alignment between Customer Success, Renewal Management, and Licensing teams to deliver high-quality, actionable renewal proposals.
• Ensure renewal quotes accurately reflect customer entitlements, contract history, and pricing structures to protect revenue integrity.
• Navigate and optimize internal approval workflows to accelerate quote turnaround and reduce friction in the renewal cycle.
• Maintain pricing discipline by enforcing policy adherence, validating configurations, and leveraging historical deal insights.
• Analyze and validate product usage, license quantities, and contract data to support informed renewal decisions.
• Enable scalable renewal operations by identifying process inefficiencies and contributing to continuous improvement initiatives.
• Support high-priority and time-sensitive quoting needs to minimize revenue risk and ensure customer continuity.
• Mentor and guide junior analysts to elevate team performance, consistency, and platform expertise.
• Contribute to cross-functional projects and reporting initiatives that improve operational visibility and decision making.

Qualifications

• Bachelor’s degree from an accredited college or university.
• 2+ years of experience in customer success, sales operations, revenue operations, or SaaS-related roles.
• Strong understanding of recurring revenue models, subscription lifecycle management, and sales processes.
• Experience with quoting, contract management, or deal desk operations in a B2B environment.
• Proficiency in Salesforce or similar CRM platforms.
• Demonstrated ability to manage multiple priorities with high attention to detail and accuracy.
• Strong communication skills with the ability to collaborate across technical and business stakeholders.
• Proven ability to meet performance goals and operate effectively in a fast-moving, team-oriented environment.

Requirements

• Experience with SaaS licensing models, subscription billing, or cloud-based product offerings.
• Familiarity with tools such as Gainsight, NetSuite, or WalkMe.
• Experience working in renewal management, deal desk, or revenue operations functions.
• Demonstrated ability to analyze data and translate insights into operational improvements.

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$29.09 - $51.20

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.