[Hiring] Customer Success Partner @Medibank Private Limited

Role Description

Join Amplar Health and shape the future of Mental Health services in Australia. In this role, you’ll lead strategic partnerships and drive meaningful outcomes across a critical and growing segment of healthcare bringing innovative, person-centred solutions to life. This is your chance to move beyond delivery and influence real system-wide change, working closely with partners to improve access, experience, and outcomes within Mental Health.

Key Responsibilities

• Lead the end-to-end customer success lifecycle across the Mental Health segment
• Build and grow strategic partnerships, identifying new opportunities and driving expansion
• Translate market insights and partner needs into innovative, scalable solutions
• Lead proposals and tenders, shaping impactful, high-quality submissions
• Collaborate across teams to ensure seamless implementation and ongoing delivery
• Showcase impact through data-driven insights and outcome storytelling

Qualifications

• Proven experience in customer success, partnerships, or business development
• Strong understanding of healthcare systems, funding, and stakeholders
• Demonstrated ability to lead complex proposals and stakeholder engagement
• Commercial mindset with the ability to drive growth and deliver outcomes
• A passion for Mental Health and improving patient experiences at scale
• Highly collaborative, adaptable, and solutions-focused approach

Benefits

• Great work-life balance - freedom to work from home anywhere in Australia!
• Impressive, 35% subsidised Medibank/ahm health insurance, including pets, cars, travel, and house!
• 14-weeks paid parental leave for all eligible employees, regardless of carer status
• Feel Good Health Hub – access to clinical health and wellbeing services
• Great Discounts across various partners including Apple, Samsung, Telstra, and more

Company Description

At Medibank, we’ve recently unified our health services under one brand – Amplar Health. With over 1000 employees, our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.