[Hiring] Customer Success Operations Coordinator @Cloverleaf Care

Role Description

Cloverleaf Care has an immediate opening for a Customer Success Operations Coordinator with 3+ years of experience for our Operations group. This is a remote position located in India - any part of India. This position follows US day shift hours: 11:30pm - 8:30am Philippine Time (PHT), Monday to Friday. This is a work from home role.

Job Duties

• Answer phone calls and deliver excellent customer service.
• Coordinate daily caregiver schedules and healthcare worker activities.
• Staff client visits by matching the best caregiver with each client.
• Support caregiver screening and hiring workflows.
• Manage the service delivery platform according to company standards.
• Communicate regularly with field staff, build strong interpersonal relationships, promote the employer's brand, and help retain the best talent.
• Build strong rapport and working relationships with US-based team members.
• Prepare daily and weekly staffing and operations reports.
• Support payroll-related functions.
• Provide HR support to healthcare workers.

Qualifications

• 3+ years of experience in a Customer Service Representative role.
• Excellent spoken and written English communication skills are a MUST.
• Advanced computer skills with documents, sheets, and web applications are a MUST.
• Excellent problem-solving skills.
• Highly organized, detail-oriented, dependable, and able to manage multiple priorities.
• Self-starter with strong time management skills.
• Strong phone-based customer service skills, preferably with US, UK, Australian, or other international customers.
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process.
• Distraction-free and noise-free home office space.
• Work timing - 11:30pm - 8:30am Philippine Time (PHT).
• Strong work ethic, respectful attitude, and professional approach to work.

Benefits

• Permanent work from home (WFH) in a positive, friendly, and fun work environment!
• Updated 2026 compensation structure.
• Long-term career path across healthcare operations, scheduling, staffing, recruitment, HR support, and service coordination.
• Training in US healthcare operations and remote service delivery practices.
• Supportive remote team culture backed by 10+ years of remote work experience.
• Management recognition and performance-based incentives.