[Hiring] Customer Success Operations Analyst @OpenSesame

Role Description

OpenSesame is hiring a data-driven, systems-minded, and highly analytical CS Operations Analyst to help power smarter decision-making across the Customer Success organization. This role will own the reporting, dashboards, and data-informed automation support for Customer Success teams.

As an operator on this team, you will:

• Turn customer and operational data into reliable dashboards, clear and actionable insights, and scalable automations.
• Be the bridge between our data and our strategy, working alongside Data Engineering to ensure we have the right data foundations.
• Partner with the CS Ops Manager to turn those foundations into scalable automation solutions, including scorecards, lifecycle programs, and tech touch strategies.
• Help shape the future of Customer Success at OpenSesame by designing human+AI workflows that expand CSM capacity, improve consistency, and better service our customers across segments.

What you’ll do:

• Build and own scalable reporting, dashboards, and forecasting that give CSM and Customer Success leaders clear visibility into customer health, risk, and growth opportunities.
• Act as a steward for CS data integrity, collaborating with Data Engineering to establish the standards and definitions that ensure our metrics are consistent and trusted across the company.
• Turn customer, product, and revenue data into actionable insights that drive retention, expansion, and smarter lifecycle decisions.
• Partner cross-functionally to translate insights into action—shaping health scores, segmentation, automations, and customer programs.
• Leverage AI and automation tools to scale customer outreach, predict churn risks, and reduce manual operational overhead for the CS team.
• Design and implement AI-powered and agent-based workflows that help CSMs manage their portfolios more efficiently and spend more time on strategic customer work.

Qualifications

• Proven examples from your career that show you can build brands, create scalable systems, and drive measurable marketing impact.

Requirements

• This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year.
• Up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.

Benefits

• On-target earnings for this role range between $110,000 and $120,000 per year, depending on experience.
• Comprehensive benefits package including professional development, ISOs, health insurance, 401(k) matching, and paid time off.
• Pay transparency, fairness, and equity to create a positive and inclusive work environment.

Company Description

OpenSesame is disrupting the workforce development industry, leveraging an AI-powered marketplace of more than 50,000 skills courses, complemented by assessments, content authoring, curation, personalized learning pathways, and virtual coaching. More than 2,000 companies, including 150+ of the Global2000, rely on OpenSesame to develop the world’s most productive and admired workforces.