[Hiring] Customer Success Manager (PPC Advertising) @GoFasti

Role Description

We need an English-fluent Customer Success Manager (PPC Advertising), based in Latin America, available to work remotely. We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

• Serve as the primary point of contact for assigned clients.
• Lead recurring calls with franchisors and franchisees to discuss campaign performance, goals, and opportunities.
• Present PPC performance reports and insights to non-technical stakeholders.
• Build and maintain strong client relationships to drive customer satisfaction and retention.
• Translate client objectives, feedback, and business needs into clear briefs for the media buying team.
• Identify and escalate potential account concerns, including wasted spend, intent mismatches, conversion tracking issues, and performance risks.
• Coordinate with internal teams to ensure client expectations and campaign strategies remain aligned.
• Document client meetings, action items, and account updates within the CRM.
• Ensure timely follow-up on client requests and maintain a high level of customer service.

Qualifications

• 3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role.
• 1+ year of hands-on experience with Google Ads campaigns.
• Strong understanding of match types, Performance Max campaigns, negative keywords, conversion tracking, and PPC performance metrics and optimization principles.
• Experience managing client relationships and leading client-facing meetings.
• Native-level English communication skills, both written and verbal.

Requirements

• Compensation: The Salary range offered for this position varies from (USD) $2,000 - $2,500 per month, depending on seniority and skillset.
• This position is for an independent contractor, through a payroll platform.
• The talent will work REMOTELY allocated at our client.

Benefits

• Application review/approval
• Screening interview with GoFasti's team
• We build and send your profile to our client
• Profile review/approval by client
• Interview with the client
• Hiring and onboarding

Company Description

GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.