[Hiring] Customer Success Manager II @Demandbase

Role Description

The Customer Success Manager II is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions. This is accomplished by partnering with the client to achieve their objectives, driving customer adoption, accelerating time to live and value, and providing B2B digital business expertise.

• Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders.
• Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment.
• Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities.
• Identify and support expansion opportunities within the customer base in partnership with new business teams.
• Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination.
• Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape.
• Develop customer success stories, case studies, and references that demonstrate measurable impact.

Qualifications

• 3-5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers.
• Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams.
• Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives.
• Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools.
• Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI.

Benefits

• Options for up to 100% paid Medical and Vision premiums for employees.
• Flexible PTO policy.
• Paid holidays.
• Access to mental health and wellness resources.
• 401(k) with pre-tax, after tax, and Roth options.
• Short-term/long-term disability and life insurance.
• Other great benefits.