[Hiring] Customer Success Manager @Edmentum

Role Description

This is a fully remote role supporting districts across the Mid-Atlantic and Northeast. Candidates based in the region are strongly preferred. Travel is seasonal and centers on the moments that matter most to customers: implementation kickoffs, customer meetings and onsite visits, and sales conversations. You’ll also travel occasionally for team meetings and our annual sales kickoff.

As a Customer Success Manager, you’ll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You’ll own a multimillion-dollar portfolio of 30-40 district partnerships across the Mid-Atlantic and Northeast. You’ll use product data and implementation strategy to help each district get more from Edmentum, and partner closely with Sales to drive strong renewals and new growth.

• Champion customer success from onboarding through renewal, guiding a portfolio of district partners through the full customer journey to ensure seamless adoption and measurable outcomes.
• Lead implementations that set districts up for success, helping them put Edmentum solutions to work effectively in classrooms.
• Build deep partnerships with district leaders and educators to promote engagement and awareness, serving as their strategic partner.
• Lead structured customer meetings at the start of implementation, at midyear, and at the end of the school year, with onsite visits to larger districts.
• Analyze usage and performance data to uncover insights and craft strategies that maximize student learning impact.
• Proactively identify customer needs, monitor account health, and flag risks early so they can be addressed before renewal.
• Collaborate with internal teams to secure renewals and identify growth opportunities, partnering with Sales in weekly account reviews and sharing ownership of account health, risk, and renewal conversations.
• Advocate for customers by sharing feedback that shapes future products and services, including bringing Product teams into customer conversations.
• Help deliver a consistent, high-quality customer experience across the region, so every district partner receives the same level of support from onboarding through renewal.
• Build expertise across multiple Edmentum solutions so you can guide districts on the full range of what Edmentum offers.

Qualifications

• You have a bachelor’s degree and 5+ years of customer success experience, including guiding customers through the full journey from onboarding to renewal.
• Ideally, you bring customer success experience from a K-12 education technology company, along with a strong understanding of curriculum, instruction, and educational trends.
• You have experience supporting SaaS or software products, and you’re quick to learn and master multiple solutions.
• You’re proficient in CRM platforms such as Salesforce and use them to track account health and keep sales partners informed.
• You lead strategic customer conversations and engage proactively, working directly with customers to uncover needs and identify risks before they become problems.
• You’re skilled at analyzing data and making strategic recommendations that turn insights into action.
• You have strong communication skills and can engage effectively at all levels of a district.
• You’re passionate about improving education and driving positive change.
• You’re proactive and adaptable, and you thrive in a fast-paced environment.
• You’re a natural collaborator who enjoys partnering closely with Sales, Professional Learning, and Product.
• You’re committed to fostering an inclusive environment for colleagues and customers.
• You’re willing to take on evolving responsibilities based on business needs.

Requirements

• Application Deadline: Dec 26, 2026
• Pay range for this role: $80,000 — $90,000 USD

Benefits

• Comprehensive benefits package to support overall well-being and work-life balance.
• Medical, dental, and vision insurance with various plan options.
• 401(k) retirement plan with company matching.
• Time away program, volunteer time away, and a winter office closure at the end of December.
• Resources to promote wellness, ensuring support both professionally and personally.