[Hiring] Customer Growth Manager @Bask Health

Role Description

We're looking for a Customer Growth Manager to help Bask Health's existing merchants expand their businesses and increase the value they receive from our software platform. This role focuses on:

• Identifying account growth opportunities
• Strengthening customer adoption
• Supporting retention
• Developing long-term relationships with merchants

You'll work with an assigned portfolio of existing customers using Bask Health to launch, manage, and grow direct-to-consumer telehealth businesses. Your responsibilities include:

• Developing a detailed understanding of each customer's business model, current platform usage, growth goals, and operational challenges
• Looking for opportunities to help customers make better use of existing capabilities and adopt additional features
• Working closely with customer success managers, sales, product, and other internal teams
• Identifying opportunities that may increase account value, improve platform utilization, and strengthen long-term customer retention
• Developing relationships with business owners, founders, and other decision-makers
• Discussing how Bask Health's platform can support new initiatives and changing business needs
• Analyzing available customer data, account activity, and product usage to identify accounts with growth potential
• Recognizing when customers are underutilizing features
• Coordinating expansion conversations and collaborating with commercial stakeholders
• Conducting regular growth-focused account reviews
• Supporting retention by identifying account concerns
• Maintaining accurate records of account growth opportunities
• Monitoring account growth performance
• Collaborating with customer success managers to maintain consistent communication
• Working in a remote environment where initiative and clear communication are important

Qualifications

• 3+ years of experience in customer success, account management, customer growth, or a closely related post-sale commercial role
• At least 2 full years of genuine post-sale customer relationship ownership
• Demonstrated experience supporting customer adoption, retention, renewals, or account expansion
• Recent experience working directly with e-commerce businesses or merchant-facing software
• Strong understanding of e-commerce business models and merchant operations
• Strong written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to work independently in a remote environment

Requirements

• Experience using CRM or customer success management tools
• Ability to identify growth opportunities within established customer relationships
• Experience discussing business goals and expansion opportunities with customers
• Ability to build relationships with entrepreneurs, founders, and business decision-makers
• Experience using customer engagement or product usage information to guide account activity
• Experience supporting customer retention and renewal initiatives
• Strong problem-solving skills and proactive communication
• Availability to collaborate during required U.S. Eastern Time working hours

Benefits

• Opportunity to work in a remote environment
• Collaborative team culture focused on customer success
• Engagement with innovative healthcare technology