[Hiring] Customer Success Manager @Nsight Health

Role Description

We are seeking a Customer Success Manager to own the health and retention of a portfolio of provider accounts. Reporting to the Director of Customer Success, you are the senior point of contact above the front line — the person providers trust with their hardest questions and the one who keeps their program delivering value month over month.

• Own account health, drive retention, and move accounts onto durable long-term agreements.
• Project manage complex issues to clean resolution.
• Partner with the Customer Growth team in a shared pod model to keep accounts healthy and expanding.
• Surface outcomes, care gaps, and trends that show providers the program's impact on their patients.
• Engage escalations directly, de-escalate with composure, and strengthen relationships.

This is a role for someone who takes real ownership of their book, fights for every account, and is energized by keeping it healthy as the company grows.

AI Fluency Requirement - Non-Negotiable: Nsight Health is an AI-first organization. Every member of our leadership and operations team is expected to actively use AI tools in their day-to-day work. This role requires genuine curiosity about AI and comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms.

Key Responsibilities

• Account Health and Retention: Own the health and status of assigned accounts, keeping a direct line to each decision maker. Surface risk early and collaborate with partners to keep at-risk accounts whole.
• Issue Resolution and Service: Serve as the senior point of contact, engaging providers directly to resolve and de-escalate issues. Project manage issues to resolution and keep providers informed.
• Cadence and Collaboration: Participate in Customer Success deep dives and escalation syncs. Partner with Customer Growth to maintain account health and expansion.
• Data and Continuous Improvement: Maintain accurate account health and status in HubSpot. Provide honest assessments of client health and retention to leadership.

The Impact You’ll Make

• Revenue Protection That Compounds: Every account you keep green and every long-term agreement you close directly protects and grows the revenue base.
• Clinical Outcomes That Matter: By surfacing care gaps and program results, you demonstrate that the program is genuinely improving patient lives.
• The Standard for Provider Trust: Your credibility and willingness to own hard conversations set the standard for true healthcare partnerships.

Qualifications

• Three or more years in Customer Success, client services, or account management in a multi-client environment.
• Proven track record of owning account relationships and reducing churn or improving retention.
• Strong project management and de-escalation skills.
• Clinically literate or able to become fluent quickly.
• High AI fluency, with active use of AI tools in daily workflow.
• Strong analytical ability to diagnose account risks and execute plans to fix them.

Preferred Qualifications

• Experience in remote care, RPM, CCM, or chronic care management.
• Experience working within health scoring, quarterly business review frameworks, and escalation protocols.
• Hands-on experience with HubSpot or Salesforce.
• Background in a PE-backed or venture-backed high-growth environment.
• Experience operating in a pod model alongside a growth or sales team.

Compensation & Benefits

• Competitive base pay: $100,000 – $130,000 annually.
• Performance-Based Bonus: Eligible for an annual bonus based on company and individual performance.
• Benefits Include:
• PTO Accrual
• Medical, Dental, Vision, and supplemental insurance options
• 401(k) Plan with 3.5% Company Match
• Company-provided equipment

Join Our Mission-Driven Team

At Nsight Health, you will be part of a fast-growing organization at the intersection of healthcare, technology, and compassion. We are looking for a Customer Success Manager who takes real ownership of their book, shows up with clinical credibility and commercial instinct, and is energized by the challenge of keeping sophisticated provider relationships healthy, growing, and built to last.

Recruitment Fraud Alert

Nsight Health takes candidate safety seriously. Please be aware that fraudulent individuals may impersonate our recruiters or employees and offer fake employment opportunities. All legitimate interviews with Nsight Health are conducted through our formal hiring process.