[Hiring] Customer Success Manager @Connor Consulting

Role Description

Are you looking for an opportunity to own and grow relationships with top global clients while leading high-quality IT Asset Management delivery?

In this senior role, you will be the trusted point of contact for a portfolio of clients, building long-term relationships and turning successful engagements into multi-year renewals. You will make sure our delivery teams provide high-quality work to our clients on time by supporting quality assurance (QA) and managing team utilization. Your background in software license compliance and Software Asset Management (SAM) will help you understand client needs and spot new opportunities to add value.

Main Responsibilities:

• Customer Relationships and Account Growth
  • Act as the primary point of contact for a portfolio of existing SAS clients, building strong, trusted relationships with client stakeholders across SAM, procurement, IT operations, and finance.
  • Support and grow existing accounts into multi-year renewals by understanding client goals, tracking satisfaction, and identifying opportunities to expand services.
  • Lead regular account reviews with clients, sharing results, value delivered, and recommended next steps.
  • Spot risks to client satisfaction or renewal early and put action plans in place.
  • Partner with senior leadership on renewal proposals, scope, and pricing discussions.
• Delivery Quality and Team Utilization
  • Support QA on client deliverables, including Effective License Positions (ELPs), license reconciliations, usage analyses, and optimization recommendations, to ensure accuracy and quality.
  • Monitor and manage team utilization, working with delivery leads to plan resources and keep the team effectively deployed across accounts.
  • Manage engagement KPIs, including deadlines, project milestones, and client satisfaction.
  • Ensure delivery work is provided to our clients on time and to Connor’s quality standards.
• Subject-Matter Expertise
  • Guide clients through software license compliance and SAM topics, including entitlement reviews, vendor audits, renewal preparation, and license optimization.
  • Present remediation and optimization recommendations that drive cost savings and compliance alignment.
  • Stay abreast of industry trends, including SaaS subscription models, BYOL, cloud consumption licensing, and ISO/ITIL SAM best practices, and share insights with clients.

Qualifications

• 8+ years of experience in SAM, software license compliance, or IT asset management, including client-facing account management or customer success experience, ideally within a consulting or professional services environment.
• Proven track record of maintaining client relationships and growing accounts through renewals and expanded services.
• Experience reviewing work for quality and managing team resources or utilization.
• Academic background: B.Tech / M.Tech / MCA / MBA / BS in Business Administration, Computer Science, Engineering, or related field. Certifications such as CSAM, CHAMP, ITIL, or ISO 19770 are a strong plus.
• Familiarity with licensing metrics from major vendors (Microsoft, IBM, Oracle, VMware, Autodesk, etc.) and experience with license true-ups or audit responses.
• Hands-on experience with SAM tools such as Snow, Flexera, ServiceNow Asset Management, or Lansweeper.
• Strong proficiency in Microsoft Excel, including pivot tables, VLOOKUPs, macros, and large data sets.
• Ability to interpret complex licensing models and contractual language.
• Highly organized, with a strong eye for detail and the ability to manage multiple accounts at the same time.
• Excellent communication and presentation skills, including the ability to convey licensing and SAM findings to both technical and non-technical stakeholders.

Benefits

• Flexible working environment.
• Paid mental health days.
• Generous vacation package.
• Competitive compensation.
• Collaborative global team that values trust, accountability, and continuous learning.
• Culture that promotes diversity and individuality that sparks innovation and creativity.