[Hiring] Customer Success Manager @Owner.com

Role Description

Owner.com is growing quickly, and we are looking for a proactive and results-driven Associate Customer Success Manager to join our team. In this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. Your primary focus will be on engaging with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks. Through your efforts, you will aim to generate brand ambassadors and uncover expansion opportunities to drive growth.

As a key player in the customer experience, you will have the opportunity to influence changes on your direct team and the customer journey by providing valuable feedback to cross-functional teams to shape the future of our product and offerings.

Success in this role will be measured by key performance metrics, including revenue retention and customer engagement.

This is a remote-first role, open to candidates based in Mexico.

Qualifications

• Proactive mindset, adaptability, curiosity, and strong interpersonal skills.
• Ability to maintain a high volume of daily calls and meetings while effectively managing time.
• Strength in objection handling and deescalating challenging conversations.
• Ability to quickly context-switch to address diverse customer needs.
• Skilled at interpreting and leveraging data to inform customer interactions and guide strategic decisions.
• Strategic thinking and ability to engage in challenging conversations to influence customers.
• Ability to prioritize a pipeline effectively, ensuring early intervention with accounts at risk of churn.
• Solution-oriented with a big-picture perspective that drives long-term success.
• Possess grit, adaptability, and ability to navigate ambiguity with confidence.
• Confident working with English-speaking customers.

Requirements

• 2+ years of experience in a Customer Success or Account Management role.
• Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results.
• Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
• A background in B2B2C, ideally within the food/hospitality and technology space.
• Full fluency in English: reading, writing, and speaking.

Benefits

• The estimated base salary for this role is $760,508 MXP annually.
• Comprehensive health coverage.
• Remote-first work environment.
• Unlimited PTO - plus extra fun perks!