[Hiring] Customer Success Manager @Unit21, INC

Role Description

We are looking for a Customer Success Manager to join our team at Unit21. Your goal will be to drive value across our strategic customers, leading customer relationships and strategy and identifying opportunities for further partnership.

• Act as the main point of contact for enterprise customers, guiding them on best engagement with Unit21 based on their current and evolving needs.
• Leverage meetings and various engagement styles to create broad and deep relationships in order to understand their success criteria, help tell the story of Unit21’s value to their business, and retain their ongoing business.
• Drive business growth (upsell and cross sell) by identifying new use cases and pain points within the customers' fraud and AML workflows, owning NRR for your book of business.
• Act as a customer advocate internally, bringing trends and feedback to the team backed by data.

Qualifications

• 5+ years of customer-facing experience with a focus on retention, growth, and driving account strategy.
• Experience managing complex retention and cross-sell opportunities, with the ability to lead negotiations for accounts $200k+ ARR.
• Ability to thrive independently and with a small team in a highly dynamic work environment, switching rapidly from strategy to execution to handle multiple ongoing projects.
• Ability to build long-lasting relationships with various team members and roles, internally and externally, with the ability and willingness to travel to see customers on-site as required.
• A process-oriented mindset, with a knack for identifying recurring patterns and capitalizing on them by improving the ongoing process.
• Outstanding project management and organization skills, and an ownership mindset demonstrated by strong work ethic.
• Sense of curiosity and learning - focused on internal product knowledge and externally on the customer business.

Requirements

• Remote work is currently limited to candidates located in the following states: AZ, CA, CO, GA, ID, IL, KS, MA, MD, MI, NJ, NY, OR, PA, RI, TX, WA, or Canada.

Benefits

• Competitive salary and pre-IPO equity.
• 100% company-paid medical, dental, and vision insurance (employee).
• Unlimited PTO and generous leave programs.
• 401(k), learning & development stipend, and home office setup support.
• Inclusive, high-ownership culture focused on impact, innovation, and growth.

Equal Opportunity

Unit21 is an equal opportunity employer. We encourage candidates to apply even if they do not meet every listed requirement. We are committed to building a diverse, inclusive workforce.