[Hiring] Customer Success Manager @HubSpot

Role Description

HubSpot is looking for a Customer Success Manager who is interested in leading with AI to deliver customer value, build long-lasting relationships, and help customers unlock their full HubSpot potential to achieve their goals. Customer Success Managers are the trusted inbound advisors for each of their customers.

In this Role you’ll get to:

• Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
• Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
• Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals.
• Engage in proactive and reactive work, with autonomy in managing your “book of business”.
• Conduct 4-5 scheduled deep-dive meetings per day with customers, reviewing their progress and making strategic recommendations.
• Promote the growth of your install base by uncovering, scoping, and qualifying opportunities for customers to use more HubSpot products and services.
• Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot.
• Stimulate problem solving for business or technical challenges.

Qualifications

• Fluency in written and spoken English.
• 2+ years of experience in a client-facing or account management role.
• Business savvy with consultative, problem solving, and issue resolution skills.
• Strong knowledge of the media/digital landscape.
• Motivated self-starter who is hungry to learn and can provide strong examples of achieving results.
• Super organised, quick learner who works well under pressure.
• Strong negotiation skills, comfortable navigating financial conversations and dealing with cancellations.
• Ability to build and maintain relationships, manage expectations, and identify issues that require escalation.
• Knowledge of Loop Marketing, AEO, and LLM or the aptitude to learn it quickly and independently.

Requirements

• Support an ongoing partner relationship to maximise acquisition, retention, and up-sell rates.

Benefits

• Flexibility and connection, whether you’re a Remote employee or work from the Office.
• In-person onboarding for Engineering team members at a regional HubSpot office.
• Attendance at in-person events for broader Product team members.
• Commitment to supporting candidates who may need alternative arrangements.