[Hiring] Customer Success Manager @Hewlett Packard Enterprise

Role Description

The Customer Success Manager (CSM) holds a key role in the customers’ digital transformation journey. The CSM partners with HPE account team’s strategic customers to:

• Understand their business objectives, project priorities, and consumption outcomes.
• Orchestrate their adoption journey to optimize their experiences with HPE's portfolio.

The CSM is on a mission to:

• Proactively guide customers in amplifying the consumption of HPE solutions.
• Achieve increased metering outcomes.
• Ensure maximum value from their investment.

The CSM is responsible for delivering enjoyable experiences for customers throughout their journey with HPE:

• From onboarding to activation.
• To the adoption of HPE's offerings.
• Advocacy resulting in increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty.

The CSM maximizes the value of as-a-service offerings within the HPE portfolio and guides customers to succeed in achieving their business objectives and outcomes.

The CSM engages and manages the post-sales relationship with customers by:

• Identifying and helping close opportunities that expand HPE’s portfolio reach within each customer.
• Delivering incremental business value and an outstanding experience.

Qualifications

• Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories, and techniques.
• Contributes to the development of innovative principles and ideas.
• Successfully operates in the most complex disciplines.
• Provides highly innovative solutions.
• Leads large, cross-division functional teams or projects affecting the organization's long-term goals and objectives.
• May participate in cross-division, multi-function teams.
• Provides mentoring and guidance to lower-level employees.
• Routinely exercises independent judgment in developing methods, techniques, and criteria for achieving objectives.
• Develops strategy and sets functional policy and direction.
• Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.

Benefits

• Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.
• Personal & Professional Development: Investment in your career with specific programs to help you reach your career goals.
• Unconditional Inclusion: A commitment to inclusivity and celebrating individual uniqueness.

Company Description

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.