[Hiring] Customer Success Manager @AltoVita

Role Description

• Deliver strategic account management to enterprise clients and relocation management partners across EMEA.
• Support in devising consultative approaches as per client needs and requirements (i.e. focus on technology, cost-savings, workflow/experience optimisation).
• Achieve high client satisfaction rates (i.e. high client proprietary evaluations, positive client-evaluations, and increased NPS scores).
• Represent AltoVita at industry and client events across EMEA.
• Collect and analyse client performance data and present key findings to clients during monthly reporting & QBR sessions.
• Proactively contribute to strategic design of best-in-class innovative solutions for clients.
• Contribute to clients’ full adoption of our technology and product.
• Maintain proactive, transparent, and solutions-oriented communication with clients at all times, particularly during critical issues, escalations, or service-impacting events.
• Ensure all client communications regarding timelines, deliverables, incidents, and resolutions are strictly aligned with contractual SLA commitments and internal operational standards.
• Drive internal cross-functional alignment to ensure commitments communicated externally are realistic, achievable, and consistently delivered (Sales, Product, Hospitality Growth, Customer Success, Finance).
• Support inbound sales & share of wallet growth.
• Assist with onboarding of new clients in EMEA.
• Organise frequent in-person visits to client's offices and meet with key stakeholders across all levels.
• Understand and proactively look for opportunities & ability to support clients globally.

Qualifications

• 5+ years of experience in corporate housing, global mobility or relocation is a must.
• Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others).
• Self-motivated, hardworking account/customer success manager with proven success in managing global mobility & RMC clients.
• Fast learner, problem solver.
• Frequent travel is required for this position.
• Consistent and proactive communication is a core requirement of this role.
• All stakeholders, including clients, partners, leadership, and cross-functional teams, are expected to receive timely updates, clear ownership, and responsive follow-through at all times.

Benefits

• A team that will always put you first.
• Incredible opportunities for growth and career advancement.
• A fully-remote working environment.
• Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more.
• A work-from-home allowance to get your home-office set up.
• A generous vacation package so you can recharge or explore.