[Hiring] Customer Success Manager @Samsara

Role Description

Samsara’s Customer Success team is on the front lines of business value delivery by helping customers adopt our platform, realize measurable business value, and renew and expand with confidence. Our Mid-Market Customer Success Managers pick up where our Implementation team leaves off, working closely with our customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.

• Manage a portfolio of 100-200 named accounts, using AI tooling to Mid-Market your reach and prioritize where you spend your time.
• Engage in integrations and the more technical aspects of the Samsara platform.
• Learn, understand, and convey the value of our most complex products and features.
• Work cross-functionally with Sales, Support, Sales Engineering, and Product.
• Help shape the playbooks, workflows, and AI-powered motions that define how we Mid-Market.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

Qualifications

• 2 - 4+ years of experience in a customer success, account management, sales, or strategic consulting role. Enterprise SaaS experience preferred.
• Strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.

Requirements

• Experience working on a Renewal + Growth Quota.
• Strong bias for action, the ability to think big, and insistence on high standards.
• Experience serving and supporting large-Mid-Market business solutions at Fortune 500 companies.
• Thrives in an unstructured, fast-paced, and change-heavy environment.
• Experience using AI tooling to drive efficiency and outcomes.
• Comfort with APIs and integrations.

Benefits

• Impact the industries that run our world.
• Work in a team that celebrates together and supports each other.
• Opportunities to master your craft in a hyper-growth environment.
• Be surrounded by the best and brightest professionals.