[Hiring] Customer Success Manager @Peakflo

Role Description

We are seeking a proactive and detail-oriented Customer Success Manager (CSM) in the Philippines to join our growing team at Peakflo (YC W22). As a CSM, you will be the ultimate advocate for our clients—playing a crucial part in ensuring customer retention, maximizing their platform success, and directly driving our business growth.

What you’ll do

• Monitor and Track Projects to ensure the Scope is delivered within Budget and Schedule per plan. Also ensure the Value/ROI committed to the customer is delivered.
• Align with the recommended Processes to ensure 100% Quality Delivery with quality documentation.
• Owning AS-IS and TO-BE (Design) stage documentation and signoff for clients (at client site, as needed).
• Project managing implementation during configuration and realization stage of the implementation by working with Product team.
• Conducting SIT.
• Preparing UAT scripts and conducting UAT (at client site, as needed).
• Monitor post-hypercare customer issues/complaints and troubleshoot by working with the Ops team.
• Be a part of the renewal journey and build a long-standing relationship with the customer.

Qualifications

• 2+ years of experience in a customer-facing role at a B2B SaaS startup.
• You are customer-driven: You possess a deep empathy for the user and a relentless desire to understand and solve their core problems.
• You make it happen: You learn fast, execute with speed, and embody a strong work ethic to "make it happen."
• Collaborative: You embrace diverse perspectives with curiosity and respect.
• Meritocratic Mindset: You naturally nurture a caring, non-hierarchical, and results-driven environment.

Bonus Points

• Proficient at SQL.
• Prior knowledge of Accounts Payable (AP) and Accounts Receivable (AR) processes.

Benefits

• 🏥 Medical insurance - We provide comprehensive medical insurance so that you're always covered.
• 🏡 Flexibility - We support a remote-friendly culture centered around trust and meritocracy.
• 💰 Competitive Compensation - Market-leading salary designed to attract top talent.