[Hiring] Customer Success Manager @Precoro Inc

Role Description

We are expanding our Customer Success team and looking for a Customer Success Manager to drive long-term value, build trust-based relationships, and foster a culture of customer advocacy across our North American B2B accounts.

💡 Why is this role important to us?

• The main purpose of this role is to proactively help clients achieve their business goals using Precoro.
• As a strategic post-go-live partner, you will ensure high customer satisfaction, maximize retention, drive portfolio expansion, and turn our clients into active brand advocates.

🎯 Key Responsibilities:

• Account Portfolio Management: Own and nurture a portfolio of North American B2B accounts post-go-live.
• Strategic Engagement & Growth: Lead Executive Business Reviews (EBRs/QBRs), develop Joint Success Plans, and handle contract renewal and expansion conversations.
• Customer Health Monitoring: Continuously track product usage and health metrics, proactively identifying and mitigating churn risks.
• Consulting & Value Adoption: Consult clients on core procurement use cases, conduct refresher trainings for key users, and guide them through new product adoption, modules, and strategic integrations.
• Commercial Mindset (CS Sales): Confidently navigate discussions around pricing, contract renewals, upselling, and cross-selling.
• Voice of the Customer: Capture structured feedback, market insights, and product requirements to share with Product, Sales, and Marketing teams.
• Brand Advocacy: Engage satisfied customers in building case studies, leaving platform reviews (G2, QBO, etc.), and providing referrals.

Qualifications

• Proven Experience: Past track record in Customer Success, Account Management within a B2B SaaS environment.
• Exceptional Communication: Excellent English skills (both written and verbal) with strong presentation abilities and the capacity to engage in smooth, confident small talk with US clients.
• Commercial Acumen: Understanding that Customer Success is a growth-driver (not just technical support) and being comfortable discussing monetary aspects, price adjustments, and upsells.
• Problem-Solving & Adaptability: Process-oriented thinker capable of finding creative workarounds in complex customer setups.
• Resilience & Ownership: Ability to handle uncomfortable client conversations, take full ownership of results, and thrive in a fast-paced, scaling environment.

Requirements

• Nice-to-Haves: Experience working with North American / US clients.
• General understanding of how B2B Sales and Marketing functions operate.

Benefits

• Global Impact: You will work on a top-tier B2B SaaS product used by 1,000+ international businesses across the US, Europe, and worldwide.
• Trust-based Management: No micromanagement — your ideas and initiatives are always encouraged and truly matter.
• Supportive & Ambitious Team: You’re not alone — our team is open, honest, and always ready to support your professional journey.
• Reimbursement for Professional Growth: We invest in your development through courses, conferences, and educational resources.
• Flexibility & Balance: We care about results, not how long you sit at your desk + 26 paid days off annually + paid unlimited sick leave.

What to Expect

• CV and Video Pitch Review
• Test Task
• Interview with the hiring manager (60 minutes)
• The trial period will last 3 months, after that, you’ll get lots of congratulations!