[Hiring] Customer Success Manager @Multiplier Technologies Private Limited

Role Description

As a Customer Success Manager - EMEA, you will play a vital role in building strong, outcome-based relationships with our named accounts in the EMEA region. This will enable them to expand their international footprint and grow revenues from those accounts moving forward. You will be responsible for understanding their unique business needs and designing solutions to meet those needs through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier.

Reporting to the EMEA Manager, you will work closely with your peers and cross-functional stakeholders to drive customer satisfaction, retention, and growth, while also contributing to the development of our product roadmap. Process, creativity, curiosity, and tenacity will be critical to our success in this role.

Qualifications

• 2-4 years of customer-facing experience in B2B SaaS or HR.
• 1-2 years in a Customer Success/Account Management role.
• 2 of the last 3 years overachieving goals and targets.
• A people-first and growth mindset.
• An affinity to work in a fast-growth business.
• The ability to work independently and problem-solve proactively.
• Comprehension of value-based sales.
• Discipline in Account Planning, Forecasting, and Quota Attainment.
• Experience in building and nurturing customer relationships.
• Excellent communication and writing skills.
• Organized, detail-oriented, with the ability to prioritize.
• Positive attitude, self-motivated, and resilient.
• Previous experience in customer success/service or HR SaaS.

Responsibilities

• Build trusted relationships with named accounts through consultative solutioning.
• Work closely with internal teams, including Sales, Product, Operations, and Engineering.
• Identify growth opportunities within your portfolio and develop strategies to capitalize on those opportunities.
• Be the voice of our customers to our Product team, synthesizing feedback and offering informed opinions.
• Drive customer satisfaction and growth, while contributing to the development of our product roadmap.
• Stay organized, detail-oriented, and prioritize effectively.
• Adapt easily to change in a high-growth start-up environment.
• Contribute to the development of our product roadmap.