[Hiring] Customer Success Manager @Mitiga

Role Description

We’re looking for an exceptional TAM to join our growing global team at Mitiga.

What You'll Do:

• Own the Entire Customer Journey: Serve as the primary point of contact for customers from onboarding through renewal, ensuring a smooth, high-value experience.
• Lead Onboarding and Technical Enablement: Coordinate with the D&I team and oversee technical implementation, integration, and readiness of Mitiga’s CDR platform.
• Drive Adoption & Value Realization: Guide customers on how to best utilize Mitiga’s capabilities, from configuration to operational use, ensuring strong engagement and ROI.
• Build and Execute Success Plans: Define goals, KPIs, and tailored engagement strategies to align Mitiga’s platform with customer needs.
• Lead QBRs and Strategic Engagements: Present outcomes, usage trends, and product value while aligning on future goals and opportunities.
• Own Renewals: Maintain commercial accountability for customer retention, including forecasting, risk mitigation, and leading renewal conversations.
• Identify Expansion Opportunities: Spot upsell signals, collaborate with Sales, and support co-selling motions when needed.
• Be the Voice of the Customer: Collect and share structured feedback with product and engineering teams to inform roadmap priorities.
• Own Documentation Feedback Loop: Leverage and contribute to onboarding and adoption documentation based on field experience.
• AI-assisted development: Proficiency with AI tools such as Claude Code, Cursor, GitHub Copilot, or similar; comfortable using AI to accelerate development workflows, code reviews, and problem-solving.

Qualifications

• Customer-Facing and Technically Fluent: 5+ years in Customer Success, Account Management, or hybrid technical roles within cybersecurity or SaaS companies.
• Strategic and Operational: Able to think big-picture while managing the details of onboarding, enablement, and relationship success.
• Technically Conversant: Comfortable overseeing deployments, integrations, and product configurations (hands-on not required).
• Commercially Responsible: Experienced in managing renewals and identifying expansion opportunities.
• Insight-Driven: Skilled in analyzing customer health, usage patterns, and identifying risk proactively.
• Collaborative Leader: Works well across teams including Product, Sales, Investigations, and Engineering.

Benefits

• Estimated base salary between 140k$-170k$ USD, including commission, equity grants, and generous benefits.
• Benefits package including health insurance (medical, dental, vision).
• 401k plan with match.
• Unlimited PTO.
• Cell phone charges reimbursement.
• Top-of-the-line equipment.

Company Description

Mitiga preemptively detects and stops attacks before damage is done. Mitiga moves your security beyond configuration-focused prevention. In today’s cloud-first, AI-driven world, attackers inevitably get in. Mitiga promptly stops them. Our platform connects Cloud, SaaS, AI, and Identity into one panoramic forensic system that gives SecOps total awareness, attack decoding, and autonomous containment. The result: attacks stop mid-flight, investigations are instant, and impact disappears. We replace the false promise of “zero breach” with a promise we can keep - Zero Impact. When attackers get in, Mitiga ensures they get nothing. Zero Impact Breach Mitigation. Mitiga is used by many well-known brands to reduce risk, enhance their SecOps, and improve business resilience.