[Hiring] Customer Success Manager @Employmate

Role Description

As a Client Success Manager, you will support high value clients throughout their property coaching journey, helping them stay engaged, accountable and progressing toward real property deals. This is a relationship driven and performance focused role where success is measured by client engagement and momentum.

The ideal candidate will have strong communication skills, high emotional intelligence and the ability to build trusted relationships with clients. Experience in sales, customer success, account management or relationship management will be highly regarded. We are looking for someone proactive, people focused and eager to learn rather than someone with extensive property experience.

Key Responsibilities

• Client Onboarding and Activation
  • Conduct welcome and onboarding calls with new members
  • Run structured 45 minute Zoom onboarding sessions
  • Guide members through the platform and confirm next steps
  • Review member profiles, goals and strategy recommendations before calls
  • Help members establish weekly commitments and onboarding milestones
• Relationship Management and Engagement
  • Build strong client relationships through proactive communication
  • Monitor engagement and identify members at risk of disengaging
  • Follow up via phone, SMS and email when members fall behind
  • Encourage action, maintain momentum and hold members accountable
  • Handle objections with confidence, empathy and professionalism
• Client Support and Guidance
  • Respond to client queries promptly and professionally
  • Support members from onboarding through to deal readiness
  • Assist with basic feasibility checks and deal understanding
  • Adapt communication styles to different personality types
  • Escalate complex finance, strategy or technical queries when required
• CRM and Reporting
  • Maintain accurate CRM notes and client progress updates
  • Track onboarding, engagement and member activity
  • Provide leadership with visibility across client progress and performance
  • Follow internal processes and workflows consistently

Qualifications

• Previous experience in client success, relationship management, account management, sales or customer onboarding
• Exceptional spoken and written English communication skills
• Confident, professional and engaging presence on Zoom calls
• Strong people skills with the ability to build rapport quickly
• Ability to ask thoughtful questions and guide conversations effectively
• Comfortable holding clients accountable to agreed actions
• High emotional intelligence and strong listening skills
• Strong attention to detail and process follow through
• Proactive mindset with the ability to identify issues before they escalate
• Ability to work Australian business hours consistently
• Comfortable using CRM systems and digital platforms
• Experience working with high value or high touch clients
• Exposure to property, real estate, coaching or investment industries
• Experience using GoHighLevel or similar CRM systems
• Understanding of personality or behavioural assessment frameworks
• Interest in AI powered platforms and technology enabled businesses

Benefits

• Fully remote role within a fast growing Australian business
• Long term career growth opportunities
• Collaborative and supportive team environment
• Performance focused culture with direct exposure to leadership
• Opportunity to work within an innovative AI and property education business
• Ongoing professional development and training
• Flexible and modern online working environment