[Hiring] Customer Success Manager @Beyonk

Role Description

As a Customer Success Manager, you’ll own long-term relationships with a portfolio of SMB customers using Beyonk’s software to run mission-critical parts of their business. This is a commercial role. You’ll be responsible for retention, renewals, and upsell, while also spending around 25% of your time on customer support (more initially) to build deep product knowledge and real customer empathy. You’ll work closely with business owners who aren’t always tech-savvy, during moments when the platform has to work. Your job is to bring clarity, confidence, and commercial value.

• Own a portfolio of customers post-sale, acting as their main point of contact
• Lead onboarding and early adoption, helping customers set up for success
• Proactively manage renewals, retention, and upsell opportunities
• Translate customer goals into clear recommendations that drive revenue and results
• Spend ~25% of your time handling customer support tickets and chats (more initially)
• Troubleshoot issues, guide best practice, and feed insights back into the wider team
• Run structured check-ins, especially ahead of peak trading periods
• Spot risk early and take ownership of resolution

Qualifications

• SaaS experience serving SMB customers
• Comfort working with non-technical decision-makers
• Exposure to attractions, hospitality, events, tourism, or leisure via software platforms serving those industries
• Experience owning renewals and upsell conversations
• Confidence balancing customer advocacy with commercial responsibility

Requirements

• Calm under pressure
• Clear in communication
• Comfortable switching between hands-on problem-solving and commercial conversations

Benefits

• Fully remote role - Ideally based in Austin, Texas
• Around 25% of time spent on support (higher initially during onboarding)
• Occasional evening or weekend work during peak periods (compensated)
• Comfortable managing your own time, priorities, and customer portfolio

Company Description

Beyonk Group is on a mission to help experience and attraction businesses grow faster and smarter. As a full-scale growth partner, we combine industry-leading booking and ticketing software with powerful marketing services and data-driven insights - helping attractions and experience providers operate efficiently, reach more visitors, and maximise revenue.

• We’re growing fast, welcoming thousands of customers a day to incredible experiences, and expanding across the UK and US.
• We work partly remotely and partly from our London office, in a fast-paced, collaborative, and ambitious environment.
• Join us at the early stages of an exciting new chapter for Beyonk Group.
• We’re a lean team where every role matters and every voice counts.
• Beyonk Group is an equal opportunity employer.