Customer Success Manager @Muck Rack
Customer Service
Salary usd 100,000 - 1..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2d ago

[Hiring] Customer Success Manager @Muck Rack

2d ago - Muck Rack is hiring a remote Customer Success Manager. πŸ’Έ Salary: usd 100,000 - 115,000 per year πŸ“Location: USA

Role Description

We’re looking for a proactive and commercially minded Customer Success Manager, Commercial Agency to join our team and help us strengthen our relationships with agency customers.

As a Customer Success Manager, Commercial Agency, your mission will be to drive customer retention, expansion, and satisfaction across your book of business. This is a great opportunity for someone who enjoys building strong relationships, managing a revenue pipeline, and working closely with customers to ensure they are getting value from Muck Rack.

  • Serve as the primary point of contact for commercial agency customers, retaining and growing a book of business
  • Meet with customers virtually and in-person to provide product expertise, share industry best practices, and deliver strategic recommendations
  • Own the full customer lifecycle, including support during post-sale onboarding through renewal and including product adoption for new and existing customers
  • Own full book of business, including all renewals and a pipeline of expansion opportunities
  • Identify and close expansion opportunities (users, licenses, add-ons, and new product offerings)
  • Forecast renewals and expansion revenue with a high degree of accuracy
  • Execute on-time contract renewals and mitigate churn risk
  • Identify customer risks early and partner with Support, Product, and leadership to resolve issues
  • Lead regular business reviews (QBRs) with key accounts
  • Provide customer insights and feedback that influence product development and go-to-market strategy

How success will be measured in this role:

  • Achievement of Gross and Net Revenue Retention targets
  • Pipeline creation and conversion across expansion opportunities
  • Accurate renewal and expansion forecasting (<5% variance)
  • On-time renewals and reduced churn risk
  • Strong customer relationships and engagement across agency accounts

Qualifications

  • 3-4+ years of experience in Customer Success, Account Management, or sales within a B2B SaaS environment
  • Experience working with agency customers or similar client types preferred
  • Proven experience owning a revenue target (retention and/or expansion)
  • Experience managing complex renewal cycles and driving expansion within commercial accounts
  • Ability to leverage data (usage, adoption, engagement) to inform customer strategy
  • Experience managing a pipeline and forecasting revenue
  • Demonstrated executive presence and ability to build relationships across multiple stakeholders
  • Strong communication skills with the ability to de-escalate and solve customer challenges
  • Experience with contract management and negotiation
  • Ability to operate in a fast-paced, distributed environment
  • Proactively incorporate AI tools into day to day work to improve productivity and accelerate delivery

Requirements

This section is intentionally left blank.

Benefits

  • Remote Work, Forever
  • Fully distributed team with a permanent remote setup
  • Home office stipend, phone and internet reimbursement, coworking membership
  • Virtual and in-person team bonding (lunches, events, competitions)
  • Transparent & Fair Compensation
  • Competitive geo-neutral pay in the U.S.
  • Annual reviews to ensure equity and market alignment
  • Standardized bonus or commission structure
  • 401(k) with employer contributions
  • Equity opportunities
  • Health & Wellness
  • Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
  • 100% premium coverage for individuals on high-deductible plans
  • 24/7 Virtual Care and Employee Assistance Program
  • Employer-funded HSA contributions and other pre-tax benefits
  • Quarterly wellness stipend and free Headspace subscription
  • Time Off & Family Benefits
  • 4+ weeks of PTO, plus paid sick and mental health days
  • 13 paid holidays with the option to swap for personal days
  • Up to 16 weeks of fully paid parental leave
  • Learning and Development
  • Transparent pathways for internal mobility and promotion
  • Bi-annual performance reviews, team workshops, and leadership training
  • Unlimited access to Coursera and O’Reilly
  • 2 additional PTO days annually for learning and development
  • Inclusive, Customer-First Culture
  • Commitment to equity and valuing diverse perspectives
  • Agile, founder-led company focused on collaboration and innovation
  • Trusted by 3,000+ companies worldwide
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Success Manager @Muck Rack
Customer Service
Salary usd 100,000 - 1..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2d ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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