[Hiring] Customer Success Manager @Edmentum

Role Description

As a Customer Success Manager, you’ll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You’ll lead impactful implementations, foster strong relationships, and ensure every customer experience drives meaningful student success.

• Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes.
• Build deep partnerships with district leaders and educators to promote engagement and awareness.
• Analyze data to uncover insights and craft strategies that maximize student learning impact.
• Collaborate with internal teams to secure renewals and identify growth opportunities.
• Advocate for customers by sharing feedback that shapes future products and services.

Qualifications

• Bachelor’s degree.
• 5+ years of experience in education technology or customer success.
• Passionate about improving education and driving positive change.
• Strong communication skills to engage effectively at all levels of a district.
• Skilled in analyzing data and making strategic recommendations.
• Deep understanding of curriculum, instruction, and educational trends.
• Proactive, adaptable, and thrive in a fast-paced environment.
• Collaborative and committed to fostering inclusion.
• Willing to travel up to 65%.
• Willing to take on evolving responsibilities based on business needs.

Requirements

• Job Application Deadline: May 5, 2026.
• Pay range for this role: $80,000 — $90,000 USD.

Benefits

• Comprehensive benefits package to support overall well-being and work-life balance.
• Medical, dental, and vision insurance with various plan options.
• 401(k) retirement plan with company matching.
• Flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December.
• Resources to promote wellness, ensuring support both professionally and personally.