[Hiring] Customer Success Manager @CrewBloom

Role Description

Our clients rely on smooth, accurate, and timely order processing and shipment coordination to keep their operations running seamlessly. This role exists to ensure operational excellence, reduce errors, and enhance the customer experience across order management, documentation, and logistics.

You are not just entering orders—you are the key driver of operational reliability, keeping workflows organized, customer communications clear, and shipments on schedule. Your work directly impacts customer satisfaction, repeat business, and operational efficiency.

Qualifications

• 3+ years of experience in manufacturing customer service, order processing, or operational support
• Hands-on experience with QuickBooks or ERP systems
• Experience coordinating international shipments is highly desirable
• Prior experience in high-volume or fast-paced environments is a plus (e.g., events, logistics, or large-scale service operations)

Requirements

• Ensure Accurate Order Processing
  • Enter, track, and manage customer orders in QuickBooks/ERP with precision
  • Maintain accurate records, documentation, and reporting for every order
• Streamline Documentation & Shipment Coordination
  • Prepare export documents, packing lists, certificates, and shipping documentation
  • Coordinate with freight forwarders to ensure timely, error-free deliveries
• Proactive Customer Communication
  • Manage email correspondence with customers regarding order status, updates, and documentation requests
  • Resolve inquiries efficiently, providing clear guidance and follow-up
• Reporting & Operational Insights
  • Generate weekly operational reports highlighting order volume, shipping status, and any issues
  • Identify process gaps and propose improvements to enhance efficiency and accuracy

Benefits

• Dynamic Team: Join a collaborative, innovative culture that values your contributions
• Continuous Learning: Gain skills in operations, logistics, and customer success
• Career Growth: Access clear pathways to advance your professional journey
• High-Energy Environment: Thrive in a fast-paced, outcome-driven workplace
• Flexible Work Setup: Work from home or a location that maximizes your productivity
• Work-Life Integration: Enjoy reduced commute stress while maintaining peak performance