[Hiring] Customer Success Manager @Portside

Role Description

As a Customer Success Manager, you will play a key role in building and maintaining strong, long-term customer relationships while ensuring customer satisfaction and driving success. Your focus will be on streamlining processes related to fleet acquisition, financing, leasing, and disposal. This role involves:

• Collaborating closely with lessors and airline customers to understand their needs.
• Leading implementations and anticipating gaps.
• Supporting product management in addressing those gaps.
• Working closely with our software engineering team to enhance product functionality and overall customer experience.

You will have the flexibility to work 8am-5pm CET/9am-6pm CET/10am-7pm CET.

Qualifications

• A minimum of 2 years of experience in a customer-facing role.
• Salesforce technical experience is a requirement:
  • Basic administration (users, profiles, permission sets, audit tracking, etc.)
  • Custom objects/fields creation, configuration, and maintenance
  • UI configuration (list views, lightning pages, page/compact layouts, profile assignments, etc.)
  • Standard reports & dashboards (bonus for CRMA experience)
  • Validations and custom logic via Flows (bonus)
• A high level of motivation, a deep passion for aviation, and a strong interest in technology.
• Bachelor’s degree or equivalent work experience.

Requirements

• Maintain a deep understanding of the company's products and underlying technology (salesforce.com platform) to effectively advise and educate customers on how to best leverage the features of the platform.
• Develop and maintain strong relationships with the assigned customers, serving as the main point of contact for any questions, issues, or requests.
• Continuously monitor customer usage and engagement to identify potential issues or opportunities for upselling and expansion of services.
• Provide training and guidance to ensure a smooth and successful onboarding experience.
• Address and resolve customer concerns or problems in a timely and effective manner, working closely with cross-functional teams when necessary.
• Gather feedback from customers and relay it to relevant departments within the company to drive product enhancements.
• Provide regular reports and updates on customer health, satisfaction, and progress towards their goals to internal stakeholders.

Benefits

• Work with global enterprise customers in a unique and growing industry.
• Be part of a fast-scaling SaaS company with strong product-market fit.
• Fully remote and collaborative work environment.
• Opportunities to grow into senior customer success or product roles.
• Competitive salary, benefits and generous time off.

Company Description

Portside is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.