[Hiring] Customer Success Manager @MariaDB plc

Role Description

The Customer Success Manager is responsible for the general health of the MariaDB customer base, ensuring timely renewal, expanded usage, and reduced customer churn. In addition, the chosen candidate will help to close new and expanded sales in allocated territories. This role will be measured in terms of renewal sales with increased opportunity to earn commission for expansion sales.

Responsibilities include:

• Serve as the primary point of contact between our strategic customers and internal stakeholders, and be a key member of our Customer Success organization.
• Foster and grow customer relationships by acquiring tribal knowledge of a customer's organization and identifying our champions.
• Articulate the value of our open source database/SaaS cloud platform, while driving customer engagement and adoption.
• Guide post-sale support activities such as customer onboarding, adoption, advocacy, reviews/updates, and retention.
• Coordinate and engage different internal technical teams to solve customer issues.
• Report on customers’ wants and needs to the Product Management team in order to improve the product.
• Work cross-functionally with strategic and technical colleagues to accomplish customer goals.
• Qualify opportunities through follow-ups (within company SLAs and best practices playbook).

Qualifications

• 2-3 years of experience as a customer-facing CSM in an entrepreneurial, fast-growing startup-like environment.
• Direct experience with SaaS products, solutions, or ecosystems.
• Adept at driving results and outcomes while solving complex business problems.
• English language fluency.
• Experience in a solution-sales/cloud technology environment.
• Experience with prospecting and relationship management using tools such as Salesforce.com, Catalyst...
• Excellent presentation, organizational, and communication skills (both written and verbal).

Bonus Experience and Skills

• Knowledge and understanding of databases.
• Track record working effectively with internal, partner, and customer teams.
• Meets/exceeds MariaDB’s functional/technical depth for this role.
• Proficiency in German or Italian languages.

Location

Romania (remote)

Benefits

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, additional benefits, and a massive degree of flexibility, freedom, and more.

How to Apply

If you are interested in this position, please submit your application along with your resume/CV via Greenhouse.

MariaDB does not sponsor work visas or relocation.

MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for any unsolicited resumes.

MariaDB is an equal opportunities employer.