[Hiring] Customer Success Manager @Sourcedirect Talent

Role Description

Our client is on a mission to eliminate software bugs at scale. Despite billions spent annually on testing, many organizations still struggle with quality and reliability. The company has built a differentiated automated testing platform that helps high-performing engineering teams ship faster and with greater confidence. They are seeking a strategic, revenue-owning Customer Success Manager (CSM) to join their growing team.

Qualifications

• 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment
• Proven success carrying a quota for renewals and/or expansions, with strong retention and growth performance
• Experience engaging VP- and C-level stakeholders, especially within Product, Engineering, and QA organizations
• Comfort operating in early-stage or high-growth environments requiring adaptability and ownership
• Strategic mindset with the ability to connect product value to measurable business outcomes
• Alignment with a high-ownership, high-impact culture

Requirements

• Manage a portfolio of approximately 20–25 customers across onboarding, adoption, renewal, and expansion
• Understand customer goals and workflows to drive long-term value realization
• Serve as a trusted advisor on QA and automated testing best practices
• Develop and execute success plans linking product usage to business impact
• Maintain strong alignment with both technical and executive stakeholders
• Proactively identify risks, manage objections, and handle escalations with urgency and clarity
• Partner cross-functionally with Sales, Product, and Engineering to improve customer outcomes
• Own forecasting, renewals, and expansion opportunities across assigned accounts
• Deliver against Net and Gross Dollar Retention targets (NDR/GDR)

Benefits

• 100% medical, dental, and vision coverage
• 28 days of PTO
• Remote-first culture with location flexibility
• High-impact, fast-growing environment
• Strong ownership culture

Interview Process

• Submit a 1–2 minute video describing:
• What excites you about this CSM role
• How you handled a customer objection during a renewal or expansion
• 30-minute recruiter conversation
• Take-home exercise
• Take-home review with leadership
• Hiring manager interview
• Offer 🎉

Work Authorization Requirement

Candidates must be physically located in and authorized to work in the United States, Canada, or the United Kingdom without current or future sponsorship.