[Hiring] Customer Success Manager @Bloomreach

Role Description

Currently expanding our Customer Success team, we're looking for a new colleague as a Customer Success Manager (CSM) to join our Client Services Team. You will be the key contact point for a portfolio of approximately 20 customers, treating them as your own business space — driving strategy, growth, and value at every stage of the cooperation. This role requires someone who thrives independently, is proactive by nature, and takes full end-to-end ownership of their client relationships. You won't wait for instructions — you'll identify opportunities, make decisions, and drive outcomes on your own.

What You'll Do

• Build long-term relationship with your clients
• Act as a trusted advisor & industry expert able to challenge the status quo
• Ensure that Engagement delivers value to the client at every moment of the cooperation
• Educate the client about the best ways forward in their industry
• Ensure that the cooperation is a win-win for both sides

Qualifications

• 2–4 years of work experience, ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing
• Experience as an Account Manager/CSM or other similar role
• Advantageous to have experience from media or advertising agency
• Ability to understand and actively use analytical concepts
• Familiarity with emerging sectors such as online analytics, performance marketing, product management, and more
• In-depth knowledge of business trends and clients’ business models
• Knowledge of e-commerce, marketing, and current industry trends

Requirements

• Languages: English — working proficiency (required)
• Russian — highly valued
• French, Italian, or Spanish — nice to have

Benefits

• A great deal of freedom and trust, with no corporate rules or long approval processes
• Defined values and key behaviors embedded in processes
• Flexible working hours to accommodate your working style
• Virtual-first work environment with several Bloomreach Hubs available
• Company events to experience the global spirit of the company
• Support for volunteering activities — 5 paid days off to volunteer
• People Development Program with personal development workshops
• Access to a communication coach for work-related challenges
• $1,500 professional education budget on an annual basis
• Employee Assistance Program with counselors for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• ‘DisConnect’ days for additional time off each quarter
• Facilitation of sports, yoga, and meditation opportunities
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options based on role, seniority, and location
• Participation in the company's performance bonus
• Employee referral bonus of up to $3,000
• Celebration of work anniversaries — Bloomversaries