[Hiring] Customer Success Manager @Aston Carter

Role Description

We are seeking a motivated and dynamic Account Management professional to join our growing partnership team. The successful candidate will work with premiere Employer Consortium members, including leading Fortune 100/500 companies, to support their hiring efforts via our platform. This position focuses on customer retention and facilitating successful hiring within the assigned portfolio of clients.

• On-board new employers in the assigned portfolio, including conducting live site demos and updating on-boarding guides and documentation as needed.
• Act as a consultant to inform clients about the labor landscape and assist them in developing effective sourcing strategies.
• Facilitate interviews with members based on client requests.
• Manage client expectations regarding hiring timelines and ensure execution within agreed timelines.
• Meet with employers and hiring managers to fully understand their roles, qualifying the hiring process, and comprehending knowledge, skills, and ability requirements.
• Advise and consult with employers on the recruiting process, feasibility of hires in geographic locations, as well as opportunities and challenges.
• Provide data and insights on job postings as requested by employers.
• Conduct monthly data and insights meetings with every employer in the assigned portfolio, translating that information into actionable items.
• Send targeted outreach to graduates in select geographies and certificate programs via email campaigns.
• Connect with internal and external NPO partners for support on hiring efforts, developing and implementing recruitment strategies.
• Create documentation like FAQs to better support customers across all portfolios.
• Document standard operating procedures to onboard additional customer success managers as the team grows.
• Advise members and candidates on career pathing and skill/resume development.
• Ensure employer and candidate activities are accurately tracked in the appropriate system.
• Assist in various department and company-wide projects, including employer surveys, department audits, diversity projects, job enrichment/education, and department research/metrics.
• Ensure recruitment practices follow HR regulatory compliance.

Qualifications

• Client Engagement
• Account Management
• Recruiting
• Sourcing
• Customer Service
• HubSpot
• Minimum of 3+ years IT recruiting/search firm experience
• Minimum 3+ years working with Fortune 100/500 companies in an account management or recruiting role
• MS Office experience
• Experience with ATS/CRM systems (HubSpot preferred, but not required)
• Strong ability to build rapport with candidates and hiring managers
• Track record of executing both entry and mid-level hires
• Strong interpersonal, organizational, analytical, decision-making, negotiation, written and verbal communication skills
• Proven ability to manage a high volume of requisitions and a portfolio of clients with a sense of urgency
• Ability to prioritize workload
• Team player with a strong sense of responsibility and accountability
• Strong moral compass with the ability to tactfully deliver negative information when necessary
• Ability to use independent judgment and make decisions requiring creative, analytical, and problem-solving abilities

Requirements

• The position requires working 100% remotely, adhering to EST hours.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.