[Hiring] Customer Success Manager @AltoVita

Role Description

We are seeking a highly skilled and dedicated Customer Success Manager with proven experience managing high-volume housing association requests. The ideal candidate thrives in fast-paced, dynamic environments and excels at providing timely, effective solutions to complex client needs.

Key Responsibilities

• Manage incoming accommodation requests and present corporate clients and relocation management partners with personalized housing options through AltoVita's proprietary enterprise software.
• Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner.
• Build an excellent relationship with the consultants from relocation management companies.
• Support reporting on conversion figures and identify opportunities for improvement.
• Maintain positive engagement with hospitality partners (hotels, serviced apartments & hotels) and participate in supplier meetings or training to reflect client requirements when necessary.
• Participate in property inspections to gain an in-depth understanding of properties quality, when required (US Region).
• Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive.
• Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region.
• Proactively contribute to the community, building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits).
• Assist in the optimisation process of AltoVita's Customer Success technology.

Qualifications

• 3-5+ years of experience in hotel reservations, corporate housing, global mobility or relocation.
• Comfortable working in a fast-paced and entrepreneurial environment.
• Ability to work well under pressure and handle high-stress situations with calm and professionalism.
• Strong problem-solving skills and ability to think on your feet.
• Self-motivated, proactive and results-driven.
• Occasional weekend on call rotation.
• US based - West Coast preferable.

Benefits

• A team that will always put you first.
• Incredible opportunities for growth and career advancement.
• A fully-remote working environment.
• Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more.
• A work-from-home allowance to get your home-office set up.
• A generous vacation package so you can recharge or explore.