[Hiring] Customer Success Manager @Appdome

Role Description

We are seeking a driven and results-oriented Customer Success Manager to join our team. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security objectives, and driving successful renewals and expansions.

• Build strong relationships with all your customers, from team members to executives.
• Regularly engage with customers to understand their business objectives, goals, decision-making processes, and budgeting cycles.
• Collaborate closely with the Customer Organization, including the worldwide team, peer CSMs, Enablement and Onboarding, and Service Delivery teams.
• Identify expansion and upselling opportunities, ensuring alignment with the customer’s strategic goals.
• Serve as an advocate for your customers, addressing and resolving issues promptly.
• Become a subject matter expert on all our offerings, introducing new products and solutions.
• Drive pipeline creation and close expansion sales each quarter.
• Manage timely renewals, maintaining the current exceptionally low churn rate.
• Travel regularly to meet with customers and attend conferences.
• Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

Qualifications

• 5+ years of experience in quota carrying customer management roles in a high-tech environment.
• Demonstrable quota achievement required.
• Bachelor’s degree in a related field.
• Clear ability to summarize complex issues with alignment to business requirements.
• Understanding of Customer Success, SaaS, and Information Security (mobile application security highly regarded).
• Strong analytical skills, with the ability to translate data into insights.
• Strong follow-up, communication, and presentation skills.
• Self-learner with a tenacious curiosity and ability to multitask.
• Successful experience in start-up and large company environments.
• Completed sales training with pipeline management methodology.
• Must be a quota carrying CSM with experience in the security industry.

Requirements

• Must have a track record of accomplishment and promotion.

Benefits

• Actual compensation packages are based on several factors unique to each candidate.
• The total compensation package may include a performance bonus, stock, benefits, and/or other applicable incentive compensation plans.

Company Description

Appdome’s mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work.

• Provides mobile brands with a patented, centralized, data-driven Mobile Cyber Defense Automation platform.
• Delivers rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations.
• Leading financial, healthcare, m-commerce, consumer, and B2B brands use Appdome to upgrade mobile DevSecOps.
• Customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected.