[Hiring] Customer Success Manager @Limble

Role Description

As a Customer Success Manager at Limble, you'll be a trusted advisor, aligning product capabilities to customer business objectives and driving measurable outcomes across our customer base. On a day to day basis, the CSM acts as a specialist to own relationships, influence executives, and drive revenue:

• Lead new customer onboarding and implementation while working in close coordination with Sales and Account Management teams.
• Set strategic direction in customer's use of Limble to address business challenges via Limble best practices.
• Provide additional training, education, and documentation to drive long term customer success.
• Set outcomes and measurable objectives with the customer, and hold customers and Limble accountable to delivering against goals and measurements of success.
• Identify risks to retention and opportunities for growth within the customer’s organization, and present and implement recommendations and solutions.
• Facilitate value-driven conversations that position renewal and growth with customers through a variety of tactics to ensure the customer is on track to maximizing value from the Limble product.
• Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels.
• Own renewal within assigned accounts, including qualification, positioning of value, and negotiation of commercial terms for renewals and smaller growth opportunities.

Qualifications

• 5+ years of experience in B2B Customer Success within SaaS, including ownership of enterprise or strategic accounts.
• Proven ability to manage complex customer organizations, including multi-threading across executive and operational stakeholders.
• Experience leading onboarding and implementation for large, high-value customers.
• Strong executive communication skills, including the ability to present business value, ROI, and strategic recommendations.
• Demonstrated ability to drive renewals and identify/close expansion opportunities within existing accounts.
• Experience handling commercial conversations, including pricing discussions and negotiation support.
• Excellent written and verbal communication skills; strong proficiency in presentation tools (e.g., PowerPoint) and data analysis (e.g., Excel).
• Strong conflict resolution and stakeholder management skills, including navigating challenging customer situations.
• Highly organized with the ability to prioritize across a portfolio of complex accounts.
• Strategic thinker with a proactive, problem-solving mindset.
• Self-motivated and able to operate effectively in a high-autonomy environment.
• Detail-oriented with the ability to connect tactical execution to broader customer outcomes.

Requirements

• Experience with equipment maintenance, machinery, or manufacturing (Nice to Have).
• This is a remote position, but preference will be given to candidates with available work hours from 8 AM - 5 PM EST to align with our European partners' business hours (Nice to Have).
• Spanish or French language skills a plus (Nice to Have).

Benefits

• $120,000 - $150,000 OTE.
• Fully remote position.
• Flexible PTO.
• 13 paid company holidays.
• Paid parental leave.
• Health, Dental, and Vision insurance.
• Employer paid Basic Life insurance and Short-Term Disability insurance.
• Company contribution match for HSA and 401(k).
• Monthly employee wellness stipend.
• Opportunities for Learning and Development Reimbursement.
• Pet insurance.