[Hiring] Customer Success Manager @Claroty

Role Description

We’re growing and looking to hire a Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

About the role:

• You will be the primary point of contact for our top-tier customers, building relationships across all levels, including senior executives, and ensuring successful adoption of our platform.
• Guide customers through complex challenges by leveraging strong product fluency and a deep understanding of their business needs.
• Act as the central coordinator across internal teams, ensuring customer issues are clearly defined, properly routed, and driven to resolution.
• As the quarterback of the customer experience, orchestrate cross-functional teams to deliver outcomes that drive customer value, retention, and long-term success.
• This is a US remote role & will be covering customers in all timezones.

Qualifications

• 4+ years of experience as a Customer Success Manager or Technical Account Manager in a fast-growing B2B SaaS organization.
• Experience managing large, complex customer accounts.
• Ability to quickly ramp on complex products and operate at a “power-user” level.
• Excellent discovery and problem-framing skills (ability to ask the right questions and identify core issues).
• Strong ability to articulate and translate customer needs into actionable insights for internal teams, ensuring alignment and effective execution.
• Proven ability to lead and coordinate cross-functional efforts across Support, Product, and Engineering.
• Strong communication skills, with the ability to translate between technical teams and business stakeholders.
• Highly organized with strong attention to detail.
• Ability to travel (up to 25%).

Requirements

• Serve as the primary point of contact and trusted advisor for executive stakeholders, aligning their business goals with product value.
• Guide customers through onboarding and adoption, leading proactive product enablement to drive long-term value realization and measurable business outcomes.
• Monitor usage data and health indicators to preemptively address risks and capitalize on expansion opportunities.
• Act as the "Quarterback" of the customer experience, synthesizing customer needs into actionable insights for Product and Sales to influence the roadmap.
• Lead complex escalation workflows, aligning internal stakeholders to maintain momentum and resolve high-stakes challenges.

Benefits

• Expected compensation for the role is between $125,000-$150,000. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be determined by experience level, but those outside the salary band are welcome to apply.

Company Description

Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD).

• Backed by award-winning threat research and a breadth of technology alliances.
• The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership.
• Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.
• A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the world.
• The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors.
• Named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025.
• Recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row.
• Ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years.