[Hiring] Customer Success Manager @SecurityScorecard

Role Description

The Customer Success Manager will play a key role in helping our customers transform the way they manage cybersecurity risk. In this role, you’ll own and manage a portfolio of customer relationships across industries, ensuring satisfaction and long-term value through strategic engagement. You’ll apply your understanding of cybersecurity practices, third-party risk, our platform, and proactive customer success methodologies to deepen relationships, expand usage, and grow revenue.

What You’ll Do

• Drive the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives.
• Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains.
• Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams.
• Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement.
• Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices.
• Share insights and solutions with peers to tackle new customer challenges and drive collective team success.
• Represent the voice of the customer in product feedback and service delivery discussions.
• Build and nurture relationships across the entire client organization, from daily users to C-suite, in 1:1 and group settings, facilitating executive-level connections to foster account growth.

Qualifications

• Bachelor’s degree
• 5+ years in account management, customer success, technical account management, or a similar customer-facing role
• Strong written and verbal communication skills combined with meticulous organizational skill
• Solid understanding of cybersecurity or third-party risk management practices, cyber insurance experience preferred, coupled with strong technical aptitude and the ability to quickly grasp platform capabilities from the customer’s perspective to drive business impact.

Requirements

• Proven success developing and expanding relationships with customer stakeholders, including executives
• Experience leading strategic account planning, QBRs, upsell/cross-sell initiatives and renewals.
• Ability to proactively identify customer needs and drive outcomes aligned with their business goals
• Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management

Benefits

• Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!
• The estimated total compensation range for this position is $125,000 - $148,000 USD (base plus bonus with an 80/20 split). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range.
• In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.