[Hiring] Customer Success Manager @Traild Software

Role Description

We are looking for a Customer Success Manager to join our talented and passionate team as we continue expanding across international markets. This role sits at the heart of the customer lifecycle, working closely with clients after onboarding to ensure they are achieving long-term value and success with our platform.

As a Customer Success Manager, you will build strong, strategic relationships with your assigned portfolio of customers—serving as their trusted advisor, product champion, and primary point of contact. You will guide customers through adoption, drive engagement, and help them fully realize the benefits of our solution.

This is an exciting opportunity for someone with a genuine passion for customer partnership, value realization, and continuous improvement.

This role can be based in Denver or Remote US.

Key Responsibilities

• Serve as the primary point of contact for an assigned portfolio of customers.
• Build trusted, strategic relationships with both day-to-day users and executive stakeholders.
• Understand customer goals and objectives, ensuring alignment with our solutions and desired outcomes.
• Drive product adoption and usage by delivering best practices, training sessions, and enablement resources.
• Monitor customer health scores, usage trends, and adoption metrics; take proactive measures to mitigate risks.
• Deliver regular business reviews, including Quarterly Business Reviews (QBRs), to demonstrate value and progress.
• Identify upsell and cross-sell opportunities, partnering closely with Sales to execute on expansion.
• Advocate for customers to participate in reference programs, case studies, and customer advocacy initiatives.

Qualifications

• Proven experience in customer success, account management, or a similar client-facing role within SaaS.
• Experience supporting customers in the payments, accounts payable, or ERP space.
• A track record of driving product adoption, delivering value, and reducing churn.
• Strong communication, relationship-building, and stakeholder management skills.
• Ability to interpret customer data, understand trends, and act proactively.
• Experience delivering QBRs or customer business reviews.
• A collaborative approach with willingness to partner across teams such as Sales, Product, and Technology.
• Problem-solving mindset, resourcefulness, and a drive to continuously improve both customer and internal processes.
• An entrepreneurial spirit with adaptability, ownership, and enthusiasm for scale-up life.

Benefits

• Flexibility: we offer a range of remote, hybrid and flexible working options.
• Global team: we are growing across APAC, NA and EMEA and have team all across the world.
• We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it.
• Our team genuinely loves working at Traild: we scored an 85 on our 2025 eNPS survey.

Requirements

Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment.