[Hiring] Customer Success Manager @HumanSignal

Role Description

The future of AI — whether in training or evaluation, classical ML or agentic workflows — starts with high-quality data. At HumanSignal, we’re building the platform that powers the creation, curation, and evaluation of that data. Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities.

We’re looking for a technically-minded Customer Success Manager who has worked in or closely with data science and ML teams. You’ll help our enterprise customers operationalize labeling workflows, integrate Label Studio into ML pipelines, and unlock greater model performance through better training data.

What You’ll Do:

• Own strategic customer relationships across onboarding, adoption, expansion, and renewal.
• Partner deeply with ML and data science teams to help them integrate Label Studio into their data pipelines and labeling operations.
• Drive business value by identifying ways to reduce labeling cost and increase model performance through efficient workflows and better quality control.
• Support usage expansion by aligning with customer technical goals and advocating internally for required feature enhancements.
• Establish yourself as a trusted technical advisor, providing best practices on annotation project setup, ontology design, and data curation strategies.

Qualifications

• 5+ years in customer-facing technical roles, such as Customer Success, Solutions Engineering, or Technical Account Management.
• Familiarity with modern ML/AI workflows, data collection, including labeling, model training, quality assurance, and productionization.
• Hands-on experience working with data labeling or annotation platforms.
• Direct experience as a data scientist, ML engineer, or MLOps practitioner.
• Strong understanding of AI/ML organizational dynamics.
• Experience working in B2B SaaS, ideally at AI/ML companies or startups serving data science teams.

Requirements

• Experience aligning with strategic focus of Head of Engineering / Head of AI personas a big plus.

What Success Looks Like:

• Within 1 month: Ramp on our product & company value proposition; meet key enterprise customers; identify gaps between current status and client’s desired outcome.
• Within 3 months: Deliver high-impact onboarding & adoption plans; serve as a proactive advisor on best practices; capture product feedback.
• Within 6 months: Nurture relationships with strategic accounts; help continue building out customer success functions.
• Within 1 year: Become a go-to technical leader for our most strategic accounts; identify future obstacles in customer adoption and usage.

Benefits

• Base Salary targeted for $127,000 – $152,000 USD.
• Variable compensation; anticipated On-Target Earnings are $158,000 – $190,000 USD.
• Stock options and comprehensive health benefits.
• Strong team culture rooted in transparency and collaboration.

Company Description

HumanSignal is proud to be an Equal Opportunity Employer. We are committed to building an organization that welcomes diverse backgrounds and lifestyles. Our goal is to create an inclusive work environment that is equitable and where everyone feels they belong.