[Hiring] Customer Success Manager @TotallyAwesome

Role Description

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes using the SQREEM platform. This role goes beyond traditional account management. The CSM acts as a strategic operator, helping customers translate audience intelligence into live campaigns, optimize performance, and scale investment over time. You are the bridge between platform capability and real-world results.

What Will You Be Doing?

• Drive Customer Outcomes & Platform Adoption
  • Own the success of assigned accounts by ensuring customers:
  • Launch campaigns successfully within the platform
  • Understand how to translate audience intelligence into activation
  • Increase spend and usage over time
• Act as a Strategic Advisor to Customers
  • Support customers in:
  • Audience strategy and persona development
  • PMP deal structuring and activation
  • Campaign optimization and performance interpretation
• Manage Customer Health & Retention
  • Monitor and act on key indicators:
  • Platform usage and engagement
  • Campaign activity and spend trends
  • Frequency of logins and workflow completion
  • Proactively intervene before churn risk appears.
• Drive Revenue Expansion Within Accounts
  • Identify and execute opportunities to grow:
  • Campaign budgets
  • Platform usage across teams
  • New use cases (CTV, programmatic, cross-channel activation)
• Partner Cross-Functionally
  • Collaborate with:
  • Sales → for upsell and expansion opportunities
  • Product → to relay customer feedback
  • Platform team → to ensure campaign success

Success Metrics

• Customer retention rate
• Growth in customer spend (expansion revenue)
• Platform adoption and usage rates
• Time to first campaign activation
• Customer satisfaction (CSAT / NPS)

Qualifications

• 3–7 years in Customer Success, Account Management, or Programmatic Media
• Strong understanding of DSPs, PMPs, and media activation workflows
• Ability to translate data into actionable insights
• Experience managing agency or brand relationships
• Highly proactive, structured, and commercially minded

Why This Role Matters

SQREEM doesn’t just provide data—it enables action. The Customer Success Manager ensures customers unlock that value, turning platform usage into measurable business outcomes and long-term growth.

Personal Attributes

• Self-starter, independent, and problem-solving
• High-performance personality
• Good sense of humor and ability to stay calm under pressure
• Well-organised with excellent communication and time management skills

What Can We Offer You

• Social work environment
• Flexible working arrangements
• Mentorship programs
• Remote working support across multiple markets

Location

North America, Alaska (Remote)

Department

Account Management

Employment Type

Full-Time

Minimum Experience

Senior Manager/Supervisor