[Hiring] Customer Success Manager @TrackingTime

Role Description

We are looking for a person to help us improve our customer satisfaction, generating a real transformation in our product and processes. The ideal candidate would be an advocate for our clients who likes to build relationships, understands their requirements and solves their problems.

The job is fully remote. The team, including the managing partners, is located in Argentina, while the company is incorporated in the USA. Since we're a product-led company, your role will be key to retain customers, generate more sales and bring insights to develop new solutions. Your work will shape our business.

Responsibilities

• Onboard new clients
• Provide 1:1 online demos, client training and webinars
• Manage sales opportunities
• Build relationships with clients to deeply understand their needs
• Supervise the support process and quality
• Supervise the onboarding process
• Lead help and training content creation
• Define quality processes to improve customer satisfaction
• Present Customer Retention KPI
• Present Customer Churn KPI
• Present Insights on how to improve customer satisfaction
• Collaborate with Product Marketing bringing customer insights

Qualifications

• English level: Bilingual
• At least 3 years of experience as CSM or a related position
• At least 3 years of experience working in SaaS
• At least 6 years of related work experience
• Excellent presentation skills
• Highly organized

Requirements

• Knowledge of business analytics tools
• Understanding of product metrics
• Project management skills
• Marketing or business background

Benefits

• Remote
• Full-time
• USD payment
• Co-working space available
• Hired under US contract
• Meals / Courses / Gym
• Healthy work environment

Company Description

We are the leading SaaS platform in time tracking and productivity software in Latin America, helping thousands of businesses around the world - from Freelancers to world-class brands - to optimize their productivity and streamline their workflows.

Website: www.trackingtime.co