[Hiring] Customer Success Manager @ScorePlay

Role Description

We’re hiring a Customer Success Manager to help us accelerate growth across Southern Europe, with a strong focus on Spain. You’ll own and grow a portfolio of long-tail customers across the region, helping teams get maximum value from ScorePlay and turning strong usage into long-term partnerships. This is a hands-on, high-impact role at the heart of how we scale in one of our most exciting markets.

What you’ll work on:

• Customer success and relationship building
  • Own a portfolio of Southern Europe customers, from onboarding to adoption follow-up and renewal preparation.
  • Build trusted relationships with key users and decision-makers.
  • Run structured check-ins to understand workflows, goals, and adoption blockers.
  • Enable customers through training, best practices, and regular value moments.
  • Support the Senior CSMs on high profile accounts where additional support is needed.
• Retention, renewals, and account health
  • Track customer health and satisfaction, identify risk early, and act quickly.
  • Lead renewals for your portfolio with clear timelines and stakeholder alignment.
  • Maintain accurate tracking and notes in our tools.
• Expansion and market activation (with Sales)
  • Spot upsell and expansion opportunities within your accounts and drive them forward.
  • Partner closely with Sales to convert customer insights into pipeline and closed growth.
  • Join events and travel to customers when it will move relationships or opportunities forward.
• Cross-functional collaboration
  • Coordinate with Product and Tech when needed to resolve issues or unblock customers.
  • Share structured feedback from the field to help improve the customer experience.
  • Support on larger projects when an extra set of hands makes the difference.

Qualifications

• Based in Spain
• Bilingual Spanish / English
• Experience in Customer Success, Account Management, or a client-facing SaaS role (or from the sports/media industry), with ownership of renewals and retention.
• Comfortable managing a portfolio and staying organized across many moving parts.
• Commercial mindset: you enjoy spotting opportunity, partnering with Sales, and helping customers grow with the product.
• High ownership in a fast-moving environment: you take the lead, find answers, and move things forward without needing constant direction.
• High energy and curiosity. You like challenges and you stay proactive when priorities shift.

Bonus points if you have:

• Experience in sports, media, or workflow tools.
• Knowledge of the Southern European sports ecosystem.

Why ScorePlay

• Real product, real customers: ScorePlay is already trusted by 270+ sports organizations globally, and the platform sits in the critical workflow of content and comms teams.
• A market you can truly own: You’ll play a key role in shaping our Southern Europe customer motion, with a lot of room to create, improve, and drive outcomes.
• High autonomy, high support: You’ll work closely with a strong CS team and our Sales presence on the ground, while having the freedom to lead day-to-day execution.
• Sports + tech, with pace: You’re joining a team that moves fast, iterates often, and cares deeply about the quality of what we ship and how we show up for customers.