[Hiring] Customer Success Manager @Guidepoint

Role Description

Guidepoint is seeking a Client Success Manager to own and proactively manage a portfolio of investor and corporate clients within our Medical Device segment. This role is ideal for someone with a strong Customer Success or Account Management foundation who thrives in environments where not everything is fully built yet—and sees that as an opportunity to make a meaningful impact. This is a remote role (U.S.-based) with ET working hours.

• Own a portfolio of highly transactional, institutional investor and corporate clients, serving as their primary point of contact and trusted partner.
• Develop a deep understanding of how investor and corporate clients use Qsight’s Market Model and Alpha solutions, and proactively address business needs and challenges.
• Help define and build a more structured, scalable engagement model for Medical Device clients, identifying gaps, inefficiencies, and opportunities.
• Partner closely with Sales on renewals and expansion opportunities.
• Deliver onboarding, training, and ongoing enablement tailored to how investors actually consume data and insights.
• Act as the voice of the client internally, collaborating with Product to share feedback and influence roadmap decisions.
• Create and execute client success plans, including account strategies and Enterprise Business Reviews (EBRs).
• Navigate ambiguity with confidence—testing ideas, iterating quickly, and helping shape what “great CS” looks like for this segment.

Qualifications

• 2-3 years of experience in Customer Success, Account Management, or a similar client-facing role.
• Experience working with institutional investors, hedge funds, or highly analytical client bases.
• Excellent communication and relationship-building skills with senior, sophisticated stakeholders.
• Comfort operating in fast-moving, lightly structured environments where initiative is essential.
• Highly proactive mindset with a natural inclination to spot gaps and propose solutions.
• Experience in data, SaaS, market intelligence, or research-driven products.
• Familiarity with healthcare, medical devices, or alternative data.

Benefits

• Competitive salary and performance-based bonuses.
• Paid Time Off.
• Comprehensive health, dental, and vision benefits.
• 401(k) with company match.
• Significant exposure to leadership and cross-functional teams.
• A collaborative, intellectually curious environment within a fast-growing business.

Compensation

Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance.

$80,000 — $100,000 USD