[Hiring] Customer Success Manager @LifeWorks

Role Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

As a global-leading health and well-being provider, TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.

Our EMEA Customer Success Team comprises a dynamic team of over 30 professionals, spanning the UK, Netherlands, France, and Germany. We are united in our goal to enhance employee wellbeing worldwide.

Your Opportunity:

• Be at the forefront of our expansion as we experience rapid growth throughout EMEA.
• Responsible for nurturing overall business and executive relationships with TELUS Health customers.
• Cultivate trusted advisor relationships with clients to elevate employee engagement and enhance overall wellness through TELUS Health solutions.
• Work with a diverse range of clients, both national and international, from various industries.

What You’ll Do:

• Drive Strategic Partnerships: Develop deep relationships with client organizations, especially at the C-level, ensuring high retention and satisfaction through regular business reviews and strategic planning.
• Champion Client Success: Lead innovative engagement programs, project updates, and solution optimization initiatives that maximize the value clients receive from TELUS Health solutions.
• Connect & Collaborate: Foster a vibrant client community by facilitating best practice sharing, organizing networking events, and building strong internal partnerships to resolve client needs efficiently.
• Grow & Retain: Manage renewals, identify expansion opportunities, and coordinate additional services while continuously advocating for client needs and product improvements.
• Monitor & Optimise: Set and track performance targets, gather client feedback, and work with internal teams to enhance the overall customer experience and drive product improvements.

Qualifications

• 3+ years of experience in Account Management, Success Management, or other customer-facing relationship roles; additional experience in B2B sales is preferred.
• Consistent track record meeting and exceeding annual quotas.
• Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management market is preferred.
• Proven track record of success in retaining and growing relationships with accounts and managing complex alliance and channel partners.
• A strong consultative approach to problem-solving and project management, with a desire to exceed client expectations at every turn.
• Strong interpersonal skills, and solid written and oral communication skills.
• A proactive, entrepreneurial spirit and mindset with the ability to adapt and thrive in dynamic environments.
• Experience with Salesforce or comparable CRM for data-driven decision making.
• Travel within the assigned region(s) will be required.

Benefits

• Sales incentive plan.
• Comprehensive training and onboarding programme.
• Primarily remote work with a strong preference for candidates based in or around London.
• Pension.
• Private Medical Insurance including Digital GP.
• Healthcare Cash Plan - claim back dental bills or the cost of new glasses.
• Dental Plan.
• Life Insurance.
• Group Income Protection.
• 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays.
• Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets, and more.
• Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need.