[Hiring] Customer Success Manager @Surecomp

Role Description

As a Customer Success Manager at Surecomp, you will act as a strategic partner to enterprise customers, guiding them to achieve maximum value from our solutions and helping them transform and optimize their trade finance operations through our SaaS platforms. You will own the entire post-sale relationship, from onboarding to expansion, helping clients succeed while driving revenue through upsell and renewal opportunities.

• Lead the onboarding of banks and corporate customers onto Surecomp’s SaaS platforms.
• Provide coaching, training, and advisory support to ensure successful integration of solutions into trade finance operations.
• Collaborate with cross-functional teams and become a trusted advisor to customers.
• Ensure long-term satisfaction, retention, and account growth.

Qualifications

• 3+ years of experience in Customer Success, Account Management, Implementation, or a similar role within a SaaS environment.
• Experience working directly with customers during onboarding or implementation phases, including training, coaching, and guiding customers through system adoption.
• Proven success managing enterprise accounts and consistently exceeding expansion and renewal targets.
• Commercially savvy with strong negotiation and stakeholder engagement skills.
• Proficiency in CRM tools and Customer Success platforms.
• Experience working with cross-functional teams to deliver outstanding customer outcomes.

Requirements

• Experience in the trade finance domain, especially in commodities.
• Experience working with trade finance technology platforms, banking systems, or financial messaging networks (e.g., SWIFT).

Company Description

Surecomp® is the market-leading provider of digital trade finance solutions for corporates and financial institutions. An industry pioneer for more than thirty-five years, we enable seamless, sustainable trade by breaking down barriers and fostering collaboration.

• Our award-winning portfolio of cloud and on-premises solutions streamlines the trade finance lifecycle.
• We have a prestigious customer footprint spanning over eighty countries.