[Hiring] Customer Success Manager @QA Wolf

Role Description

We are looking for a strategic, revenue-owning Customer Success Manager (CSM) to join our team.

• Manage a portfolio of 20–25 customers across onboarding, adoption, renewal, and expansion
• Understand customer goals and workflows to drive outcomes and long-term value
• Serve as a trusted advisor on QA and automated testing best practices
• Create and execute success plans that clearly link product usage to business impact
• Build and maintain alignment with technical and executive stakeholders
• Identify risks early, handle objections, and manage escalations with clarity and urgency
• Collaborate with sales, product, and engineering to share feedback and improve the customer experience
• Own forecasting, renewals, and expansion opportunities across your accounts
• Deliver against targets for Net and Gross Dollar Retention (NDR/GDR)

Qualifications

• 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment with multiple stakeholders
• Proven success carrying a quota for renewals and/or expansions, with a strong track record of driving retention and growth
• Skilled at engaging VP- and C-level stakeholders, particularly in Product, Engineering, and QA
• Thrives in early-stage startups where adaptability, ownership, and initiative are key
• Thinks strategically and connects product value to customer business outcomes
• Shares our values

Benefits

• Compensation:
  • USD: $100K–$140K base | $120K–$180K OTE
  • CAD: $137K–$191.8K base | $164.4K–$246.6K OTE
  • GBP: £78K–£109.2K base | £93.6K–£140.4K OTE
• 100% Medical, dental, and vision
• 28 days of personal time off (PTO)
• A remote-first culture allows you to work virtually anywhere

Company Description

QA Wolf is the first QA solution that guarantees automated test coverage. We help world-class teams ship faster and more confidently and are the top rated QA solution on G2.

• Backed by top-tier venture capital and industry leaders including Scale, Inspired Capital, and founders of PayPal and AngelList
• Founding leadership team brings experience from Amazon, Bridgewater, ZipDrug, and more
• Headquartered in Seattle and is a remote-first team