[Hiring] Customer Success Manager @ORBCOMM

Role Description

Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions.

• Collaborate with cross-functional teams
• Develop tailored strategies
• Be a trusted advisor to help customers succeed
• Support our VIACHAIN business within our Transportation segment

Qualifications

• Bachelor’s degree in business, Information Technology, or a related field
• 5 to 7 years of experience in Customer Success, Account Management, or a similar customer-facing role
• Initiative-taking approach, capable of working both independently and collaboratively within a team
• Strong experience collaborating with Customer Support and Activation Services teams to resolve escalated issues and support customer onboarding
• Experience working in technology, telecommunications, or IoT preferred
• Proficiency in Salesforce for CRM management and case management
• Proficiency in Microsoft Office tools (Word, PowerPoint, Excel) for effective customer communication and presentations
• Excellent communication, problem-solving, critical thinking, and relationship management skills with diverse stakeholders
• Exceptional organizational skills to manage multiple customer engagements and initiatives
• Leverage AI-enabled tools and automation to support daily tasks and productivity
• Commitment to continuous learning in digital and AI literacy

Requirements

• Be prepared for periodic travel (estimated at 20-30%) to customer sites, industry events, and ORBCOMM offices as needed to support customer success initiatives and maintain strong customer relationships
• Conduct on-site visits to understand customer needs, provide training, and ensure the successful implementation of ORBCOMM solutions

Benefits

• Competitive, locally relevant benefits package designed to support our employees around the world
• Health and wellness coverage
• Paid time off
• Retirement or savings programs
• Flexible work arrangements
• Insurance coverage
• Lifestyle perks
• Access to employee discounts