[Hiring] Customer Success Manager @Transmit Security

Role Description

This role involves working closely with customers to build strategic relationships and help them achieve their business goals as a trusted advisor. The Customer Success Manager (CSM) will orchestrate and be the single point of contact for all services and support related matters.

• Create and execute onboarding/welcome package and process to onboard newly signed customers
• Create and execute Governance and Executive relationship with customer’s key stakeholders
• Run Digital Motion with lower tier customers while maintaining high touch relationship with strategic and larger customers
• Understand and document customers' business needs, use cases, dependencies, timelines, and priorities
• Define and maintain customer success criteria and planning in terms of deployment, adoption, operations, and business outcomes
• Build knowledge of customer’s environment and become the customer’s champion at Transmit Security
• Review customer’s evolving needs with the Product Management team
• Ensure smooth onboarding and help maximize product value
• Act as a "trusted" adviser to strengthen customer relationships
• Engage with Professional Services Consultants on specific project-based activities
• Keep track of customer health score, communicate and escalate risks
• Work with Sales and Field Engineers to develop new opportunities
• Be accountable for the solution provided to ensure great service, customer satisfaction, and success

Qualifications

• 5 years minimum experience in sales engineering, customer success management, technical account management, or program management with SaaS, software, or Cyber Security vendors
• Bachelor’s degree or equivalent work experience
• Proven track record of establishing executive level relationships
• Excellent time management, multi-tasking, prioritization skills, and ability to manage multiple concurrent projects/customers
• Detailed knowledge of and passion for SaaS and Security applications
• Consistently demonstrate strong organizational, project/program management, change management, and problem-solving skills
• Excellent interpersonal, verbal, and written communication skills
• Ability to communicate effectively with both internal staff and external clients
• Ability to work independently as well as part of a team

Requirements

• Experience in a customer-facing role within the technology industry
• Ability to distill complex technical and business concepts into clear, actionable insights
• Proven ability to build lasting customer relationships and drive revenue growth
• Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach
• Resilience under pressure with excellent time management and focus on delivery

Company Description

Transmit Security is committed to fostering, cultivating, and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. We encourage diversity and embrace our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.